Aerie Reviews

Appalling

Appalling The website clearly states that Aerie will cover customs and duty fees for French delivery This is not the case as I have received in the mail a bill for customs and duty fees Aerie lie I have contacted their customer service on numerous occasions Customer service refuse to take the matter in hand and sort this out directly with FedEx They refuse to contact FedEx directly even though I have copied in FedEx to my emails and the address is clearly visible in the scanned documentation This should not be my problem Sort it out Will never purchase from them again

Horrible customer experience with aerie

Horrible customer experience with aerie live chat I made an order on accident as I was changing the address for shipping I didn t even select the right Payment method as I was trying to use a gift card and it defaulted to my credit card I immediately told the agent to cancel my order so I could fix my address and change my payment method and they said they couldn t do anything about it Now my order is going to my old address in a different city and I am going to have to go through a hazzle trying to get my money back Aerie needs to improve their customer service Please look into Talkdesk or something

I placed an order on 19th November

I placed an order on 19th November It has yet to arrive and six emails over 3 weeks to customer support have gone unanswered Not even an acknowledgement that they had received my messages Awful experience and I m beginning to believe that this company has scammed me and that the goods will not arrive and I will not get a refund

Love AE hate the customer service

Spoke to Autumn over chat who was very rude She didn t know what to do so she told me to call an agent on the phone instead Got on the phone with someone named Rob who like Autumn acted extremely bothered and condescending Both interactions took an hour of my time for an issue that was not my fault I basically received a pair of leggings that were drenched in an unknown liquid I had to waste my time with customer service who were so inefficient and I had to send it back with special instructions A very disappointing experience

No more old school boybriefs

Stopped making their most popular flagship boybrief undies 1 Why 2 When I emailed costumer service and asked if they were ever coming back the rep told me they didn t see the product I was referencing online and to keep checking the website for my size K They have since brought them back but only in a 3 pack and reading reviews the material is thin and I can see them falling apart after a few washes Won t be purchasing ANYTHING from here anytime soon

Buyer beware cannot return international shipping

Buyer beware you cannot return international items Aerie recently sent me a wrong sized item and when I tried to return or get a refund and was unable to do so They use DHL courier services for returns of which they are no drop offs in my local metro area and I couldn t schedule a pick up because of aeries system I tried to contact customer service multiple times on multiple email contacts and they didn t respond Shame I typically like their stuff but their customer service and fraudulent claims of returning items means I won t buy from them again

Scam be careful

Worst store ever in the earlier time they were so polite with customer but now they are taking money of ppl and canceling the orders with no clear reasons

They literally sent me a pair of DIRTY

They literally sent me a pair of DIRTY COOCHIE UNDIES I shizz you not when I called customer service about it they were not helpful at all has anyone else ever had this issue where they received DIRTY freaking undies from them the unsanitary nature of this alone