Alienware Reviews

Useless Repair Center

I sent in my POS alienware 15r3 and it came back worse than before which is a MASSIVE surprise considering the thing had it s lithium battery bulging out of it s case on the verge of exploding Awful thermals and borderline dangerous BIOS settings combined with by far the worst keyboard and screen AVOID AT ALL COSTS USELESS REPAIR CENTER THAT TAKES WEEKS TO GET APPROVED WITH WARRANTY

Overpriced computer - No way to Review

Overpriced computer Didn t work as well as my older cheaper computer Lights didn t function properly Constantly forgot it had a mouse and keyboard Took forever to load and close programs Massive ugly and so not worth the price But I wouldn t be writing this here except that there is no way to leave a review on Dell s website Looked everywhere did a google search opened a support ticket Could not find any way to leave a review

I suggest you consider another product

I suggest you consider another product These people could care less about the customer I have had multiple exchanges with them and now they simply refuse to respond Don t bother with extended warranty it s money down the drain Thanks Alienware for being an aweful product

Avoid at all costs

I bought a m15 r5 with 32gb ram with optional mechanical keyboard It s the top spec Ryzen portable machine Nothing but issues since I ve got it The keyboard regularly failed ls to light up Blue bars on screen during video WiFi disappeared completely from the machine so I cannot update anything Machine runs so hot cpu and gpu at 100 deg Celsius emailed support numerous times they want me to try and download software updates despite me telling them I have no Internet connection on the machine now They DO Not care Noone from support has even said I m sorry to hear the machine is operating like this or anything similar I feel like I m being blamed for their broken hardware It s a massive sum of money to receive this level of inadequate support They re an absolute farce Do yourself a favour and buy Asus or predator hardware I ve never regretted a purchase as much as this

Alienware 17R4

I have a Alienware 17R4 and it has a several issue of thermal throttling Dell Brazil refuses to change the computer They already changed the motherboard with all its thermals 4 times and the issue continues Each time I contact them it s 3hours of phone and then an entire day waiting for them to come and change the parts It s so frustrating buying a notebook that you ve dreamed for a long time and it just gives you headaches instead of pleasure using it GSFN4H2

I recently bought an Alienware M18

I recently bought an Alienware M18 Within 3 weeks the thermal paste had given out and the company sent out a technician He installed a new cooling system but in doing so he damaged the graphics card and reinstalled the case so poorly that the screws were stripped I had no chance to even open the thing up The case was so badly warped by his clumsiness that I couldn t plug in headphones or a mouse In the end I had to send the computer back to Dell for a refund Absolute waste of time

Avoid this overpriced trash

could never recommend this overpriced overhyped garbage There s a reason they hand these worthless laptops out free to TV show producers - even at zero this unreliable cr p is overpriced 3x M2 SSDs destroyed in 2 years thanks to pathetically incompetent thermal management woeful graphics performance stalling freezing failure to boot - you name it every hallmark of a garbage machine is there to enjoy

TRASH repair center

My parents bought me a pair of Alienware headphones the 510h the wire ended up breaking couldn t use the other 2 because of other stuff and the microphone getting stuck We sent the headphones in for fixing they had them for about 2 months and sent them back UNTOUCHED Nothing has been done and still can t use the wire or take out the microphone