Altardstate Reviews

I am trying to place an order

I am trying to place an order Left a message with customer service because you can t get a live person They say for a quick response email or chat I sent a chat It has been going on 3 hours with no response I called the local store and they can t help and said they have been given no training on how to respond or help with an online question They are have a program to sign up for where you get free shipping and a few other perks but when ordering online it never works Only in the store I am so disappointed this lack of service It is a busy season You should be prepared for it

Shein has better quality

I ve shopped at altered state for about 5 years now but this last time I ordered online which was a mistake The sizing is so wacky for example I m a size small and a size 2 in shorts but the shorts I ordered seem to literally be right up my butt and I got a size small and even compared my measurements to a sizing chart I mean it s 2023 i think all of us girls can agree it s time to stop guesstimating a size by the way the clothing item looks because we can t trust any sizing charts Every size small I got also fits differently I got a skirt in a size small that swallows me and fits more like medium large also compared my measurements to the sizing chart honestly I should have knew it was going to be bad when my package included a return label and a paper asking what was wrong with the sizing Anyway I just feel like if I m spending 100 just for one item it should at-least be sized right have better quality than shein

TOO MUCH CUSTOMER SERVICE

the employees need to chill on the customer service i understand it is your job to sell but let me shop in peace for at least 10 minutes i was getting bombarded by both employees working when one was out doing something else the other one was asking me if i liked this or that for my special occasion i have to fake a smile and say i like it and i ll try it on but i think everyone who comes in there has a specific item of clothing that they re looking for and can use their eyes to see what they like they get too personal asking what i m shopping for and what i m doing when where and why like girl why u need to know that just let me do my thing the lady came to my dressing room twice with butt ugly stuff to try on that was completely the opposite of what i was looking for let s take it down a notch please

Bad quality

I purchased a 25 set of earrings they tarnished within 2 weeks and 2 pairs fell off my ears I also recently bought a 70 sweater and the first time I washed it it started fraying and got a huge hole in it Not acceptable

I saw some dresses I wanted to order

I saw some dresses I wanted to order from them but after checking the measurements I realized the clothes they sell seem to be for taller girls No petite sizes Come on it s 2023 Time to broden your sizes to accommodate everyone

So I bought this dress that I

So I bought this dress that I absolutely love Cutest dress I own I wore it to a wedding and got so many compliments I washed it and was going to wear it to a high-school banquet and when I put it on it shrunk so much that when I bend over you can see my butt I was devastated turns out that the only way I could have washed it was to take it to a dry cleaner Are you kidding me This dress was Expensive and I don t have a dry cleaner near me I don t ever writ reviews but I am so mad about this experience that I would definitely not recommend

What a scam

What a scam I ve shopped there before and everything is expensive but I ordered on line for an upcoming vaca and the dresses were too big When I sent them back for an exchange they charged me 20 extra for shipping then they lost my order and claim it was an honest mistake I live two hours away from a store so I had to call several times This was a waste of a lot of money but also customer service was poor I would discourage anyone from buying these overpriced clothes

My 13 yo daughter tried to buy a dress

My 13 yo daughter tried to buy a dress marked at 70 When she took it to the register they took off the tag and wanted to charge her 90 Unethical practice as far as I m concerned Will never go there again