Andertons Reviews

Making a simple returns process within 14 days of purchase a very time consuming process Also expecting me to pay 15 for their collection service and provide them with S Ns etc Not sure why they need this info when they could have made note of it during shipment All this nonsense for an item that does not meet its advertised performance and features Will use another online retailer Total disgrace

Awful issues with delivery by DPD lied to on the phone claimed attempted delivery but security Video shows it s a lie told on the phone to wait the driver will come back but of course he didn t next day claimed delivery 14 30 but it actually came at 20 30 Andertons hand it back to the delivery company and washed their hands of it so of course it will get buried It s shameful that Andertons don t give a monkeys about the way the delivery company they inflict on their customers actually treat their customers Deplorable

Tried to buy a les paul for 2500 but payment didnt go thru on card response was loser level call centre response lack of support for other options disappointed and have bought from another company

Love Lee and the reviews videos they put up but the service for online customers is poor Ordered a Chapman ML3 which arrived poorly set up requested a refund within the time allowed but needed to source outer packaging despite retaining the original packaging and cover carrier costs My fault for not reading the return policy but as the guitar was faulty I don t see why customers should be paying upwards of 40 to return an item bought online It s an expensive gamble hoping the product is right for you I m sure the in store service is excellent if you live local but if buying online be aware

Really poor service over the phone Tried to get some prices and information about buying a lot of items over the phone but they could not be interestedCut the phone call short and went to another supplier

Extremely poor customer service Ordered next day delivery Item didn t arrive but I didn t receive any update The tracking page has been stuck on we will delivery your item next working day since Requested to cancel the order due to unhelpfulness of the company in resolving this issue to be told I need to log a return since the order is out of their hands now Which will incur a 20 charge Would not use again

I have been in contact with Andertons since late last year They would send me emails saying I had loyalty bonus that I had not used and to log into my account I could not log in as it said there was a problem signing I then asked for a password reset email I have requested a number of these in the past and they never work I submitted a request to them outlining my problems I have received a number of emails from them about merging my 2 email accounts into one which I said they could do Then they just stopped emailing me So I sent them an email saying I have never had this problem with any other company I have dealt with over a SIMPLE password reset I told them if it did not get resolved I would never buy from them again Bearing in mind this has been going on for about 3 months I actually received a phone call from one of their duty managers George who was very apologetic and said he had not known anything about my problem and said he would get it sorted within a couple of weeks How one of the Duty Managers had not been informed is beyond me as it states in their terms that it will be forwarded to a Manager after so long It has been more than 2 weeks now and last week I sent ANOTHER email stating that the Manager had phoned me and have given them one more chance before I finished with Andertons forever After the phone call l did receive an email from them All it contained was the last email I had sent them and a few others from before They did not have the decency to address me and tell me anything about what they were going to do They can still send me emails telling me I have loyalty bonus which obviously I cannot use as I cannot log in Of course this is to encourage me to spend more money with them NO CHANCE The staff there are pathetic and full of hot air just like George the Manager A furious Mr A McClumpha

It s true to say the shop smelt of smoke while I was there

I placed an order for 2 guitar wireless pouches marked as in stockThis information was not right so I received an email asking me to wait a couple of weeks I cancelled my order and they got back to me saying I d get an email acknowledging it 24 hours later the order still shows as open therefore I wonder why I was ignored This is such an horrendous customer journey I feel robbed as I only wanted a simple email confirming the cancellation that never happened

they say they deliver world wide but then they say cannot deliver to Northern Ireland they say can deliver to Ireland but cannot deliver to northern Ireland B S Andertons this is the message i received they cannot even get the address right We regret to inform you that we are currently unable to send a Casio Celviano AP270 SMALL HOME Digital Piano to Northern Island Ireland is not spelt island