Apexrentals Reviews

Bad customer service bad car

We found some important issues in the car we hire some of them security related - the breaker were either worn-out or improper adjusted - some of the wheels were close to their ending life - the speed meter was wrong for almost 10 km hrs we could prove it using an app in our mobiles - the swipers didn t clean - kids seat boosters were uncomfortable - the car alarm didn t work - the car had lots of dents scratches hits chips These made the car look bad - the CUSTOMER SERVICE in Christchurch was terrible rude attitude by miss Ivy Ding who didn t want to tell us her name I don t recommend this company at all

worst experience

We used the nelson airport branch and they were terrible The car we rented didn t have a full tank about 150km was run on it when we bought it up they promised a refund and when we asked again told us it wasn t policy Was told to wait as there was another drop off due wife was trying to check in with 3 little kids by herself We complained via the webpage and the excuses were appalling refusing to accept we were at fault and basically implied we were liars DO NOT USE THIS COMPANY

DO NOT USE APEX RENTALS IF YOU CARE

DO NOT USE APEX RENTALS IF YOU CARE ABOUT YOUR SAFETY This company needs to be reviewed by a government agency for their poor management and detrimental practices I was asked to return my LONG TERM rental because it was NOT ROAD WORTHY during my travels Among other things the staff are clueless and branch operations management require further training They do not UNDERSTAND the terms conditions of the rental agreement And they do NOT follow it

NOT EVEN WORTH ONE STAR You won t get what you pay for

NOT EVEN WORTH ONE STAR We had booked ten days car rental in Christchurch branch and experienced unpleased services in both pick up and return 1 Dirty irregular serviced car So it s safety issue involved Car we had been given is a Toyota Corolla trunk does close properly Dirty and smell Spotted all over the car body Did ask staff help but that even worse to ask Too unpleased to repeat what their response Of course didn t offer any apology and helps REMEMBER TAKE PHOTOS2 Highly opportunity you won t get what you booked 3yrs new what marks online won t be what you get DON T pay extra 15d per day for new car they will give you irregular serviced 5yrs car anyway Plus their excess fee is 2000 so you will add another 200 NZD for insurance 3 Service Totally nonsenses not trained for service and non- respectful Very poor experience and I will never rent from them again You won t get what you pay for

Rude staff at Apex Auckland Branch

This business doesn t even deserve any star but there is no other option The staff at Auckland airport branch was very rude and was acting like drunk with no idea what he was talking about he calculate all wrong and then only arguing manager has to come in between and staff realize his mistake ended up wasting 30 mins another half an hour for waiting at the airport Very rough and stupid people bad experience don t get into their low cost model they don t have business due to rude staff and it will be like this Get well soon Apex you are no more kiwi way

Dodgy and not recommended

Dodgy and not recommended Received an email the night before arriving last weekend indicating we needed to get a taxi from Napier airport to their remote depot rather than a car at the airport as advertised costing 32 Had to arrange a friend to pick us up from the Apex depot when dropping the car off Charged us 18 for fuel despite filling up in Hastings prior to dropping the car off in the backwoods of Napier Not as advertised expensive and poor service

Will do anything to rip you off

We used Apex back in 2016 on our last trip to NZ and as we had a good experience decided to use them again which was a big mistake The first thing was they downgraded our vehicle which was smaller but they never gave us a refund on the difference which was about 10 per day based on pricing from the website The second thing was were told to return the vehicle full of fuel otherwise we would be charge the difference in fuel plus 20 When it was pointed out that the vehicle wasn t full they told us we would be refunded the difference on fuel I have contacted Apex twice about these points and have still not had a response so I don t like my chances so be wary of Apex pulling any of these tricks

Incredible Bad service at Greymouth

Incredible Bad service at Greymouth railway station office we asked to book a vechile on Tuesday at the office but was told you can only book a 7 day hire vechile Holidays finish this Sunday which would be 6 days So sorry no vechile available oy for 7days Wake up Apex Sooo disappointing This service reflects on your whole town Greymouth

Customer service

Prior to picking up the car I was assured by two different people from the reservation centre that I was eligible for a further 10 Gold Card discount even though I had the complimentary car insurance and at least one of them noted this on my reservation but despite many phone calls later they refuse to honour this 10 discount Customer service has been very poor Apex has not honoured the Gold Card discount discount that two employees from the help desk said I could have I contacted the help desk four times until I finally got someone to talk to The previous three time I left my contact number to call me back - No-one did The manager at the Auckland pick-up was very abrupt when I spoke to her and she said that she would email me the clause that said no further discount would be given She did not email me as promised I ll be the first to admit that I don t hire many rental cars but those that I do I have always used Apex because I thought customer service was top notch and I always try to support NZ businesses Not anymore - the Apex customer service leaves much to be desired and I might as well go to the likes of Budget or Hertz At least I expect poor service from them so I won t be disappointed