Applianceshop Reviews

I bought a washing machine that I waited happily for for two months By the time it had arrived I had forgotten that it states the machine has to be outside the building ready for collection I had paid extra for two men to collect the old machine unwrap new machine and put it in the room where it needed to be which was great as my husband has a slipped disc So in my head I was set up I received mails the day before to remind me I had to leave old machine outside disconnected but I I didn t read these mails till the morning when it was too late Also there were a lot of emails coming through from the company The delivery driver was incredibly unhelpful as he pointed to the water tap that hadn t been disconnected and yes I was angry without boring you with details both delivery drivers left without taking the old one away By the way you don t need two delivery drivers to deliver one machine I asked for the privilege as thought it was a good idea maybe if the machine went upstairs that would be different I asked customer service to come back and take old machine away but they would charge me 49 As the machine worked anyway I then asked them to collect new machine and take it away there was a cost of 49 Having said all this they do answer the phone quickly and they do phone you back quickly So I m now left with two machines in a room in the middle of the floor useless

I ordered a Neff induction hob M70 80cm 5 zone in Black from the Appliance Shop Sale No 100024487 on 22 2 2024 It was a very good price the best price I could find so a star for that It arrived quickly as quoted a star for that It was checked on arrival and appeared to be fine However at installation the seal around the hob was broken in two places I contacted The Appliance Shop there response was that this happened a lot with this hob and my fitters would sort it out with some stuff when I asked what this stuff was they just said to ask the fitters So absolutely no help offered So I rang Neff customer services who were really helpful They said this was not a common problem with this hob and sent me out the correct seal within days so my install was not delayed So they were fantastic So great price great delivery but terrible customer service And no you didn t offer to call Neff as you suggest in your reply

Discovered via a web search Initial experience good was called about the ordered item not being in stock Good to deal with and kept informed Item Rangemaster kitchen splashback eventually arrived and stored without opening A month later came to install and opened the undamaged box Found to have cosmetic issues and defects that prevent installation Called the appliance shop and was quickly told it was not their problem and that I should contact Rangemaster They stated their T Cs say it has to be reported within 48 hours That old chestnut Not made obvious during purchase Extremely disappointing customer service So if you buy and everything s great you will have a good experience with this company However don t expect any after are

Dubious selling practices Tried to buy a hob that showed in stock Then told the company who supply it will not deal with them anymore and offered 3 equivalent hobs which really were inferior I then checked their website and the hob I wanted was still for sale only now it was 70 more When I questioned them the reply was we ve put it up to deter people from ordering it If you re not able to supply it then remove it from your website Anyway cancelled the order and a quick refund was issued but still leaves a bad taste in the mouth Very poor indeed

Disappointing disingenuous Tried to buy a hob that showed in stock I was able to select a delivery date from the website Within a few hours of order the company called to tell me that they didn t have the item in stock and it would need to be ordered in They said it would take another 5 days on top of my original delivery I requested an alternative as I have my joiner booked in to fit the kitchen They then requested I pay an extra delivery charge to get it straight from the supplier instead of them covering the cost to deliver it on time to me as already confirmed on my email Requested cancellation of the order and refund Would rather get it from somewhere else who can fulfil their agreement with customers Will await to see how quick the refund is