Applianceshop Reviews

Very easy to deal with and competitively priced Received the initial email stating deliver date and info that we would be contacted the day before it was delivered with a time of delivery We did not receive the email with a delivery time and although I was at home the delivery was attempted at 13 00 I called the office and spoke to a very nice man who sorted the delivery to arrive soon after Now this is where things go wrong The older of the two delivery men was very nice and chatty the other one never spoke until he said I have to take your picture I said no thank you and he replied that if I didn t let him take my picture he would remove the dryer back to the shop I told him to help himself as I didn t want a photo taking thank you He said well i have too and continue to aim the camera at me He had taken photos of the dryer in situ I further refused He then called the office and asked me for identification Ok I was in my house and they had my money he said it was to stop fraud mmm I got my ID and showed him then he said this is not the same first name No it was my husband who paid for it Eventually he went away I think the company need to be careful Demanding photos and how they keep and store them Hope that all data protection requirements are in place So for me and a couple of other people previous reviews The delivery driver soured my experience with this company

Purchased a Neff Integrated dishwasher on Thursday 28th June which was very competitively priced at 599 Comparable shops online were selling at 699 so we feel we got a very competitive price Sales service was superb hassle free and delivery arranged for the Monday 1st June We received great communication confirming delivery time slot and had a phone call from the driver saying he was on his way I asked him to deliver into our kitchen which had really easy access and that my daughter was at home to receive the delivery Upon arrival the driver dropped the dishwasher on the driveway outside the kitchen door and informed my daughter the dishwasher wouldn t fit through the door and he was unwilling to unpackage the item to get it into the house My daughter rang me panicking that the driver had left the dishwasher outside She cancelled her plans for the afternoon as she was afraid to leave it unattended and I said I would sort it when I got home from work When I returned after work the dishwasher easily came through the door but clearly the driver wasn t intending to make any effort to lift it into the house I assume this is because it was a one man delivery service Whilst this was easily dealt with a great transaction was intimately let down by an unhelpful delivery driver otherwise it would have been a 5 star rating

We purchased a Fridge Freezer and the service was first class with the delivery made exactly as scheduled We then paid a second visit to purchase a washing machine The staff were slow to serve us and showed little interest when we asked about the price for a particular washer we had seen on line elsewhere cheaper They looked it up and claimed to have no stock and just handed us back our paperwork There was no attempt to help us select another machine similar to the one we had asked about The lack of service meant we walked out and ordered from another supplier on line who delivered free of charge This supplier also had run out of stock but supplied the next model up at the same price after they telephoned to confirm this was okay

Initially couldn t provide the product we had ordered website said would be delivered 7th December We accepted an alternative equivalent for which we had to pay extra We were given the delivery date as today 19th December Rung up as we had not received any text to say what time it would arrive and they say they will aim to deliver within 3 days We have made arrangements around the information given so it is very disappointing Communication should be clearer for example listing the original product as out of stock and writing dispatch date rather than delivery date on communications UpdateThe product did arrive next day so I ve upgraded star rating In response to Michael Yes it was explained on the phone when we rang to chase but I don t recall prior I didnt have any issues with you on the phone you were always friendly and helpful It s really simple changes to written communication that s needed as described above I relied on written details to make arrangements with installers which other people may do too so might be worth taking on board

Website says items are available with free delivery but when you try to order in this case an induction hob the order won t go through When you phone up apparently free courier delivery is only over 300 but surprise surprise they don t actually have the item in stock and have no idea when they might be able to get it