D
Dumut Vlad
Disappointing Experience with Tyres and Policy Changes
Update After rising complaint they have compensated and advised to check DOT tyre next time prior fitting I recently purchased tyres from Asda expecting them to be new as advertised However after fitting I discovered they were 3 years old Nowhere on the website was it clear that I had to check the age of the tyres before fitting which left me unable to exchange them once fitted To make matters worse after raising my concerns Asda removed a clause from their website that previously mentioned customers could arrange a like-for-like replacement if they were unhappy with their order This lack of transparency and changing of terms post-complaint is unacceptable I expected better service and clarity when making a purchase