Asdatyres Reviews

I recently ordered a tyre from Asda Tyres online on the evening of 31 12 24 The initial order and payment were processed smoothly However I was then given a delivery slot that turned out to be unrealistic Upon contacting Asda Tyres I was informed that the tyre had not even been dispatched and my order was subsequently cancelled Asda Tyres attributed the delay to the New Year period but they accepted my order and booked a delivery slot despite knowing themselves there would be a significant delay This caused me considerable inconvenience as I had to rearrange my schedule to locate a tyre elsewhere to be fitted to the car Furthermore the refund process was also unsatisfactory I was initially given a timeframe of 6 working days for the refund to be processed this would have been on the 13 1 25 However the refund took significantly longer than expected And did not arrive until the morning of the 17 1 25 My order was cancelled on the 3 1 25 Overall I am extremely disappointed with the service provided by Asda Tyres Their misleading information lack of proactive communication and delayed refund process were unacceptable I would strongly advise other consumers to exercise caution when considering using Asda Tyres

Booked days in advance given appointment at local garage for 9am Arrived no delivery Called Asda they said they d call me back with an update Waited 2 and a half hours so called them again only to be told they d be delivered at 4pm I d specifically booked in advance knowing I needed my car for a journey that day not happy at all so asked for a refund have to wait days for that to clear now and sort my tyres out another time Will never use them again

Terrible service and terrible system Booked my tyre change service received confirmation and instructions to go to a garage When arrived garage said they did not have confirmation and needed 48 hr notice albeit Asda system allowed me to book for that time and slot When contacted to seek compensation they were terrible to help Had a trip to go to garage and paid more due to a flat tyre Never again with Asda tyres and suggest avoiding

I order online 2 tyres and they came not fresh as they are 4 years old I saw it after garage had fitted them I paid for 2 brand new tyres I m not sure even If they store them correctly That s not acceptable Customer service not helpful

Tyres not delivered to fitter - have been chasing all day they want me to cancel my order as its the easiest thing for them rather than resolve issue - Their email response - I am sorry to hear that there was a delay within your order Unfortunately as we are a mail order service this does means we can encounter delays with the delivery of the tyres As we are a mail order service this means the tyres are not sent directly through ourselves and are sent from our suppliers from their warehouse This is why we have in our terms and conditions clause 6 3 that delays can occur and ASDA Tyres cannot be held liable for any delays in delivery and or fitting

Asda took my booking for this and assigned a mobile fitter for a Saturday I was really pleased with the speed at which they could fit me in On Saturday morning I received a text message from the fitter saying he does not do work for Asda anymore Asda could not find any others fitter and said sorry have your money back Lett is stranded at home for the weekend

I recently purchased Tyer from Asda Tyers Terrible services Show different tyers on the website and sell differently in real Not the customer satisfaction product Very poor customer support after the sale Better to try the tyres on eBay it at least shows real images

Booked in to have 2 tyres fitted at a premium partner Turn up to my appointment to be told they moved my appointment because the one I booked through Asda wasn t available Hopeless won t use again

I ordered two tyres on 27 1 and arrived at the tyre fitting centre at the allotted time on 29 1 only to find that they had not received the tyres I had taken a day off work to have the tyres fitted I called ASDA and was told that they would investigate and call me straight back which they didn t I called again 1 5 hours later and was then informed that my tyres had been delivered to the wrong fitting centre and that replacements could not be supplied until the following afternoon Having an MOT booked for the following day I had no choice but to cancel the order leaving me under pressure to find alternatives in a very short space of time made even worse by not being called back as promised Poor service Will never use again Despite not calling me back as promised the ASDA call centre staff were polite and apologetic

Tyres Not Delivered I seem to have the same issue as many others where the communication is appalling The garage wasnt expecting me the tyres were not delivered there is no process in place to confirm delivery in their system I spent 30 mins on hold waiting to be answered spoke to a nice but not intially heplful person who I had to explain what actions he needed to take to resolve my issue I had to explaind that just Rescheduling appt was not good enough ASDA tyres needed to confirm delivery on the day and contact me to ensure I did not have another wasted trip It should not need me to instruct customer service how to effectively do their job and based on other reviews this is re-occuring issue Even the garage said they hate dealing with ASDA because never answer phone and are useless when they do the hassle is not worth the low prices Dont bother wasting your time Only redeeming feature was that phone operator listened and was patient and has so far promised to make it work next time just shame it was such hard work to get this service in the first place