Ate-uk Reviews

ATE UK Ltd - Trailer Spares Parts Accessories - ATE

ate-uk.com
4.27
73 reviews
Great Rating
Based on 73 user experiences

Rated 4.27 out of 5 by 73 Happy Customers

60.3%
21.9%
9.6%
1.4%
6.8%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 73 reviews

The majority of reviews highlight excellent service, fast delivery, and helpful staff. A recurring theme is appreciation for the online ordering system and product knowledge. However, several customers express frustration with high delivery charges, especially for small items or remote areas. A smaller number of reviews report very poor experiences with delayed deliveries and communication issues. Overall, satisfaction is high, but delivery costs are a notable pain point.

What customers love
  • Fast delivery
  • Excellent service
  • Helpful staff
  • Easy ordering
  • Great stock
Common concerns
  • Expensive delivery
  • Poor communication
  • Website errors
  • High postage cost
  • Delayed delivery

Last updated 2 weeks ago

B

Internet catalogue said box Jack 50mm

Internet catalogue said box Jack 50mm The one that arrived was 60mm and does not fit Told it was an error and to send it back Lost time and more hassle
M

They destroy 300 year old buildings on

They destroy 300 year old buildings on the sly thinking nobody cares but they ve now annoyed the people of the Black Country by doing so These people are crooks
M

POSTAGE RIP OFF

POSTAGE RIP OFF I ordered a relay switch and paid 9 99 for next day delivery on 29th of August It arrived on 3rd of September C Connolly
M

LIKE A SCHOOL REPORT COULD DO BETTER

Presumed we would collect parts when we wanted them delivered When collecting parts ourslves had been left waiting for service even though had been acknowledged by members of staff
R

damaged

Trailer board unfortunately Damaged by courier
D

Frustrating website errors

Products and telephone customer service are very good just a shame the online ordering system does not work with the same efficiency
K

the only problem I have is the postage

the only problem I have is the postage times I can order on a Saturday morning and don t get my order until late wed and the postage is 17 50 for this slow service other than that its good
J

up till now had no problems

up till now had no problems but last order very slow in arriving bad weather
B

Better preparation before delivery required

I ordered one sheet of 12mm non slip flooring for next day delivery on a Friday before 12 00 I phoned up at 13 00 to find that it was not coming It was explained to me that Tuffnells was the delivery vehicle and that it was a fault on their part Ok so it was delivered on Monday instead When it came it had a fair old warp to it one corner protector was missing and it had been dragged across the floor on its edge I was disappointed as I thought it would have been better protected but I decided to use it anyway as I was going to reduce the size a bit so a lot of the warp would be lost It was also going to be a trailer floor so was going to be bolted down and sealed in anyway Whoever was at fault then they could have done much better
M

Expensive delivery for small items

A good range of products and fast service but let down by a minimum delivery charge of 9 95 VAT Seems a lot to post two small bowden cables

About Ate-uk

Your supplier of parts and spares for trailers and towed equipment We stock towing accessories including parts for common brands such as Ifor Williams

United States

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