Auspost Reviews

Mordialloc Post Office charged me full

Mordialloc Post Office charged me full price for a flat rate box 25 even though I paid extra for the box rather than use my own box Can t run a business if I take a loss on postage

Horrible service

I ordered an alternator from an aviation company in Melbourne Australia Supposedly it was shipped by international parcel express on 27 March 2020 To date 6 April 2020 the parcel has not arrived Worse yet there is no way to get additional information from Auspost This delivery service is horrible Moreover there is no customer service

Absolutely shocking

Absolutely shocking Don t ever pay for express post because it s a straight up rip off You can send normal mail and recieve faster then express post Their customer service is ridiculous they lie and try to make you happy They try give excuses like sorry your package is at sorting facility and yes it s in the suburb u live but you can not go pick it up because of ohs occupational health and safety My parcel is literally 5 mins away from me but I have to wait until Friday to receive This is a joke My medication is in that package Your company should be shut down full stop Never had a good experience always delays and always problems If I could give minus on starts I would Oh top it off I was told they will notify head office or somthing like that to fasten things up bit it might take a day for them to contact me More excuses more lies more rubbish Australia post you are shocking

Lost parcel

Lost parcel Ben from their call centre was arrogant and just a down right uncaring customer service representative It s almost like he was getting himself off knowing that a customer was not happy and had lost a parcel If his attitude is anything to go by for employees within Australia post I can almost guarantee my parcel was stolen by one of their employees

Rubbish

This is the second time waiting for a parcel from Queensland tracking number UBD0019678 I was watching ABC TV from 11 00AM yet a delivery person claimed on one at home at app 11 50 AM With private delivery companies I have no problem at all Auspost is getting worse worse not to mention mails missing and or receiving wrong mails

International Shipping MyPost Service

Been a bit and my package is yet to leave Australia I am shipping from Australia to Canada and I finally got a notification that it has left Adelaide and moved to Melbourne It only took 6 days At this rate I don t even know if I ll get my package within the expected 6-10 days for Canada Standard shipping In fact the website doesn t even show an estimated time when I ll get my package I just have to use the page with all expected times and hope for the best But why why do orders in some regions of Australia have to leave that area to get somewhere It even went to the Adelaide airport before going to Melbourne just leave from Adelaide Also the MyPost service is trash When I want to look for Post Offices for my package to get delivered to it only shows me the ones in Australia and when I put my phone number in it says it is not a valid Australian phone number but why can t I put in a Canadian phone number

Shocking delivery customer service

Auspost picked up a parcel from 30 mins away from my address in WA on 10 October I know I could have collected it but I was busy Anyway they sent it to Sydney after collecting it Now I ve been given numerous delivery dates When I challenged them I was advised it was within delivery parameters well of course they are if they keep changing the parameters They don t read the complaint they just send a standard reply concluding with have nice day I would if they delivered my parcel So now I have to wait until 10 Nov if I still don t have it I can ask the sender to chase I could have walked the 30 mins drive many times in the time it s taking Auspost please do what your paid for it s not that difficult

I ordered a parcel and sent it through

I ordered a parcel and sent it through AUPost The delivery man came to deliver my parcel and was very rude on the intercom I understand that there are 20 odd parcels to be delivered however it does not warrant for someone to be super rude and to demand for the customer to come down now and threaten to send it to the post office When asked if he could possibly send it up he was very rude and did not explain just threatened to send it back to the post office