Avantcredit Reviews

The worst and last company I will ever get a loan from Paid half my loan of early tried closing my full account down today but what an absolute joke they set up an additional 2 payments which I never agreed to Spoke to 4 different advisors who told me 4 different pieces of information All there staff including there managers need re-training I will be taking this further as I do have call recordings on each call and I can t stress enough how no-one should ever use this company Absolutely disgusting I can t begin to explain how terrible the service from this company is

They don t deserve one star They can t respond to queries or complaints correctly or professionally and think it s acceptable to send an automated email to communicate Forget speaking with advisors they can never put you on the phone to a manager or the correct department They just say we will raise it on your account Oh and don t even think of moving your payment dates when you log in online as they sting you with even more interest that doesn t show until you have paid what you believe to be your final instalment Double whammy again with the ridiculous APR they have made already on interest charged to me on the loan Never again

Just applied for a loan with Avant Credit which was approved in principal Got an e-mail saying I was just steps away from getting funds today Another e-mail with details of direct debit mandate and payment schedule Then an e-mail saying loan had been declined Rubbish they give false hope

Would be a zero if It was a choice Shambles of a company Take all your log in details for your bank account which can prove 2500 being paid in each month and never missed any payments anywhere and own my own home with 130000 equity and still DECLINED after them setting up direct debit etc Avoid this company as it takes them 5 days to come to a decision when on day 1 it said my loan application had been accepted Been offered a much better loan rate now with a decent company

The worst customer service of every company I have ever dealt with Through my own fault I had filed for bankruptcy successfully paid back a previous one they marked me down as defaulting 18 payments after I filed Emailed them 100s of times rang them Keep passing it on to there specialists literally made my life hell for 2 years and no closer to rectifying Save yourself hassle and go to a reputable company who respects there customers

Could not get reps on phone to understand paying early and changing payment date I never ever got this resolved they purposely missed a payment to get more interest and have never provided me with my refund despite promising after I complained Have now escalated to Ombudsmen out of principle to get my money back They deliberately took days to reply to emails during lock down so they could charge more interest each day Please avoid them if you can

I can honestly say I have never dealt with a more incompetent company It has been over 3 weeks since applying for a loan and still no decision made I have followed this up every day and keep getting the same generic response via email or the same script read out when I make a phone call utterly ridiculous Shouldn t be this difficult to say yes or no I just want to know the outcome then I can decide whether to make alternate arrangements

Outrageous waiting times for complaints To be fair complaint upheld but the waiting time for being paid out redress claims is ridiculous Quick off the mark when they are not being paid their money Getting answers to questions from complaints department is also a no go Your account has been passed to a different department with no contact details for this other department Come on avant start dealing with these complaints a bit better

Rung customer services to discuss my loans and had a very rude American on the line

Took a loan out with spring coin which is now Avant credit uk- Took what seemed a life time to accept my application even though it was a mater of days it was like pin pong with the calls back and for asking for documentation all the time Finally get the loan first payment went smooth come the 2nd loan I had fraudulent payments taking for my account meaning money that was for all my commitments was taken maybe being a bit naive I thought the bank will sort it all how wrong was I Every other firm I have emailed have all been understanding and extremely helpful everyone accept AVANTCREDIT UK who only give two hoots about when will they get there money I have emails every month saying payment overdue they even state If you do not resolve this matter or make an arrangement to pay prior to 26 June 2015 we will report your past due status to our credit reference agencies which may impact your credit history when infact they have already put a late marker on and have done so for the last 3 months this is not to mention the continues 12 charge they seem to add twice a month which equates to just under 10 extra I pay each month The plus side is they gave me a loan which got me out of trouble and right back on track pretty much instantly as I could consolidate all my debts into one which mean they get 2 stars instead of 1 as I originally was going to put -Yes I am paying obscene amount of apr and yes I know this when accepting the loan so can not grumble but will say it has still saved me a hell of a lot of money and stress Overall its a mixed review if they could sort out my few underlining issues and just take the agreed amount every month no questions no hassle my opinion and review would be totally different Rach