Backyardprovider Reviews

Not a legitimate business

Purchased a sauna that reflected to have 10 in stock ready to ship First received an email that said I would be contacted to see if I wanted to pay extra for expedited shipping it was free for the item That was an extra 350 that I couldn t even get them to tell me for days A week passed and still no regular shipping date I talk to them and the order was cancelled because they said they no longer were able to get the item After that I was still receiving the invoice for the extra shipping I ordered the sauna from another vendor with free shipping and received within a week Not sure this is a legitimate business

They were extremely helpful and willing

They were extremely helpful and willing to make sure I received my generator asap

To Malcolm s Supervisor

To Malcolm s Supervisor Malcom was extremely professional with being most helpful proficient respectful courteous and thorough beyond those I ve dealt with on past phone orders He repeatedly followed up and notified me with updates pertaining to my correct order on issues of when will my new Alfresco 42 Grill be shipped along with information on the rebate plan that my purchase fell under the form to fill out for filing the amount I will be receiving back with the Distributor managing for Alfresco s Rebate Program dated from Feb to Sept 2024 This gentleman deserves to be addressed as a great representation for Backyard Provider and hopefully acknowledged and respected by offering him an award of recognition as well a promotion raise within the company to motivate and keep this personnel onboard as a great asset to your company s future It was an absolute pleasure doing business with your company due to having an incredible individual the likes of Mr Malcolm Respectfully yours Shel Jake Berman

Great items quality

Great quality of items The customer service was good as well

Excellent Product

The equipment was rugged and has held up well during the season My son enjoyed learning how to tackle using the product and I also brought it to practice for the rest of his team to use It was a big hit with the team and they were disappointed at some practices when I didn t bring it

Great quality product

Great quality product Outstanding Customer Service They even called me after item was delivered to make sure that i received everything as expected and if there s anything i need help with I also received it super fast within two days Thank you Would definitely recommend

Exceeded my expectations

I ordered a ZLINE oven and it has exceeded my expectations The black stainless steel finish is stunning and the performance is top-notch Installation was seamless and it works perfectly Highly recommend