Worst cocktails ever
Just left the Balans Soho Society on Kensington High Street after having a couble of cocktails with my wife First we ordered a couble of strawberry daiquiri and it became quite clear that the rome was a cheap dublicate The price was more than 10 pounds each It didnt serve the drink at all Well since the S D was not on the card we decided to try something from the list and the disappointment was complete We paid 19 pounds for 2 drinks and after finished the drink our glasses was allmost full of ice The content of the ice was unfair high The assistent manager was informed and she kindly offered a couble of free shot as an compensation I declined and told her that it wouldnt change my disappointment I have had cocktails all over the word but never paid that kind of money for ice
Lee Cook
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Not Great
How on Earth you could get a starter served cold which was sent back and not again requested and a basic main with a 40 min wait to follow I m so glad i paid in full and walked out As I was leaving my main arrived but due to my taxi arrival I made the staff box my meal up for a passing homeless person outside I ve dined here for over 20 years and will never be going back
Liam Cleary
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Overrated-Overpriced-Over the top
Stood at the waiting booth virtually no greeting Ordered steak and eggs steak medium poached eggs x2 When the meal eventually did turn up the potatoes were cold as was the eggs might as well have been hard boiled The steak the little bit there was was also cold but to add to my frustration it was raw and didn t smell the best either Had enough asked for the bill which came to over 60 00 there was two of us neither of us touched the steak or most of the remainder of the meals and 2 drinks When the waiter came back with the machine he asked if i would like as receipt my reply to him was would you want a receipt for this Not once were we asked if there was a problem with the meal They couldn t wait to get us out the door and the next victim in very disappointing will certainly not recommend this chain to any of my friends in the future
kass
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rude waiting staff
The waiter that worked on tuesday in the soho 60 branch blonde with white trainers long skirt pony tail asked us for desserts and upon saying not right now politely brought us the bill and slammed it on the table we asked why we got given the bill without asking and they said we didn t want desserts so what was the problem I was still drinking my wine not even half way through very disappointed with their service quite angry The guy that took payment was much nicer and everyone else seemed lovely
Customer
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Food Drink Quality Hygiene
Dear Balans Management TeamI hope you are well I am writing to formally express my disappointment with the service food quality and hygiene standards during my recent visit to your Stratford Westfield branch My partner and I visited your restaurant expecting an enjoyable dining experience but unfortunately we encountered several issues that left us frustrated and dissatisfied Firstly I ordered a Full English Breakfast only to find that parts of my meal particularly the potatoes were cold and not crispy I sent the dish back and despite the restaurant being mostly empty it took approximately 10 minutes for my meal to be returned By the time I received it my partner had already half finished her meal which made the experience far less enjoyable as we had planned to eat together While I appreciated that the replacement dish was at least served hot the potatoes were still soggy and not how they should have been At that point I didn t feel it was worth raising another issue but it was nonetheless disappointing Beyond the food issues I was particularly concerned about a serious hygiene matter I observed a bartender repeatedly emptying the bin with his bare hands reaching inside multiple times while changing the bin liner After handling the bin he proceeded to touch glasses and parts of the bar without washing his hands first Given the importance of hygiene in food service this was extremely concerning and quite frankly unacceptable Additionally my partner ordered the Benedict Royal which includes lobster When she asked for a lobster cracker the waiter informed us that none were available meaning she had to struggle with a knife fork resulting in parts of the lobster being untouched despite it containing meat However we have ordered this same dish at Balans before and were previously provided with a lobster cracker without asking It was frustrating to experience such inconsistency especially for a dish that requires the correct utensils to be properly enjoyed She also ordered a Porn Star Martini which came with a glass of Prosecco However the Prosecco was completely flat We had to bring this to the waiter s attention and while it was eventually replaced with a properly fizzy one this should not have been an issue in the first place To add to our disappointment the cutlery provided especially the knives were extremely blunt making something as simple as cutting bacon unnecessarily difficult While this may seem like a minor issue it only added to an already underwhelming experience We have dined at this Balans before and generally had acceptable experiences so much so my partner is a loyalty card member but this visit fell well below the standard we expected I hope you take these concerns seriously and address the inconsistencies in service food quality and most importantly hygiene as these are fundamental to any reputable restaurant I would appreciate a response regarding how these issues will be addressed to ensure that future diners do not encounter similar problems RegardsDave Delsol
Kent Frederiksen
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Breakfast
Stayed in London with family and had a lovely breakfast at Balans Soho Society Waiter kindly guided us though menu and even proposed to not over order as our children could easily share the pancakes This in our mind is great service Great coffe as well and everything else was freshly made and served with a smile -
gabriel
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Always great service
Always great service Amazing friendly stuff What are we going to do without these foreigners
HM
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Mihai gave us great service
Mihai gave us great service Very welcoming quick and friendly
Shortie
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Yummy food great service -
Stratford Westfield - Randomly found this restaurant online as I didn t want to travel far for brunch and the reviews were 4 2 so thought I d give it a go We ordered the egg Benedict with 2 Cumberland sausages and Thai red curry with Jasmine rice Both dishes were delicious and we topped it off with Mojitos and Watermelon Sugar cocktails this particular drink is lush and the dark chocolate sandwich desert The service was on point Our waiter was called Alexis sorry if I ve got this wrong and he was perfect Great food with great service You can t go wrong Go here you won t regret it The atmosphere is pleasant I ll be back
Keith
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Eating with kids and picky eaters
Staff looked after our table of 9 including some picky children very well Dealt with dietary requirements nicely and were pleasant throughout what was a very busy day in Soho
