Bca Reviews

Claim

Awful and disorganised service

Awful Purchased a car from them - charged me - failed to deliver when booked It is impossible to get hold of anyone helpful just generic customer services who don t support I would NOT recommend using them They currently don t know where the vehicle is but I am yet to see a refund or confirmation of next steps despite making contact multiple times Atrocious

Recently started buying and selling

Recently started buying and selling cars on the side 5 out of 5 cars was faulty but all 5 cars i bought had bca reports no faults Too much headache 80 cars auctioned is faulty 20 is luck it s like a gamble If you target to buy without fault and make 300 to 500 how you gonna do that when 2 to 3 problems needs fixing

No point for assured reports they mean

No point for assured reports they mean nothing 3 nissan quashqai purchased with all 3 having major mechanical issues No refunds for 10 days and they sent an RAC man to do a report yet his report they didn t like so I ve been ordered to do another before they can consider a refund for the others BCA is a total scumbag outfit Live auctions will never come back because BCa can make more money ripping off the small trader without them Scumbags 20k tied up for nothing but a headache

BCA Assured it s actually NOT Don t bid more with cars with BCA Assured

Do NOT trust the paper it s written for BCA Assured vehicle only bit assured is you will be assured when making a claim it will be rejected Bought car ICE doesn t work they inspected saying it powers up NO ICE stands for In Car Entertainment having the screen powering up with warning message is a useless test ICE is used for is play sound and if it powers up and doesnt play sound in my book there is a fault Now I am lumbered with a 2k replacement

Useless

The lease company employ the services of BCA for collection of vehicles at the end of their lease period My wife s car was due for collection on Thursday 21st November During the run up to 21st November we received various emails texts from BCA The messages warned us of the various financial penalties should we not adhere to BCA s terms conditions The 21st of November duly arrived as the day progressed it was starting to get late dark I rang BCA to confirm their driver was on his her way I was told that due to a technicality the driver wouldn t be collecting the car that day No apologies were offered about our waste of a complete day The following day I had to phone them was told there was no availability until the 26th November Come the 26th November we stayed in all day waiting for the driver to collect my wife s car At 4 15pm I received a call to say due to a technicality the driver wouldn t be attending that day The following day we received a phone call informing us the rescheduled collection day will be Friday 29th November I m not confident this useless bunch will turn up on Friday They are totally useless How they run a business is beyond me When I read the reviews on Trustpilot why am I surprised

NOT TO BE TRUSTED

BCA own multiple companies Cinch Webuyanycar Marshall group and many more They sell their decent vehicles on their own sites and auction the dodgy ones with faults Buying a vehicle from them is like a lotto drew most of the times you are going to lose

Do NOT trust the paper it s written for

Do NOT trust the paper it s written for BCA Assured vehicle only bit assured is you will be assured when making a claim it will be rejected Bought car ICE doesn t work they inspected saying it powers up NO ICE stands for In Car Entertainment having the screen powering up with warning message is a useless test ICE is used for is play sound and if it powers up and doesnt play sound in my book there is a fault Now I am lumbered with a 2k replacement

BEWARE OF BCA CARS

BEWARE OF BCA CARS CARS WITH PROBLEMS ARE SOLD AS SEEN AND WARNING LIGHTS RESET PRIOR TO SALE TO DECEIVE BUYERS TO MAXIMISE SELLING PRICE YOU WILL FACE ALL SURPRISES AND MAJOR ISSUES WHEN DRIVING VEHICLES SUCH AS SMOKING ENGINES GEARS NOT CHANGING TO 2 3 4th ETC AND NOT COVERED BY THEIR BCA ASSURED REPORT WHICH IS A SCAM VERY DODGE AND DISHONEST STAFF TRAINED TO CHEAT CUSTOMERS CROOKS IS TOO NICE WORD TO DESCRIBE THEM

Deceptive practises zero accountability

Purchased a vehicle from them with a clean report car arrived with a major fault Despite me notifying them on the day of the vehicles arrival I was informed repeatedly that there wasn t anything that they could do regarding the matter I feel sorry for the poor customer services team kept being rebounded by the supplying branch Bristol BTW and still to this day I still haven t had a call from Bristol despite many requests They re simply avoiding direct communication with me The most infuriating part of the whole process is that BCA tried to blame the vendor who I found out is in fact WE BUY CAR a fellow member of the Constellation conglomerate They re the same company There has been no following of any kind of process which I didn t expect given the size of the Constellation group as a whole It s just been a terrible experience and one that has so far cost me well over a thousand pounds Not good enough and another reaffirmation of the backward nature of the Motor industry What hope have we got when the largest player in the game cannot treat their customers right The dealers get the bad wrap the countless sanctions yet the big boy walks off with zero accountability Times have to change practises need to change and attitudes need to change

Don t go near as a driver contractor

Don t attempt to work as a freelance contractor you will basically be working for free Things are not declared honestly at the first stage of discussion or in their training You will work long hours for 1 2 minimum wage Get a supermarket job and save yourself the hassle If that is what they expect from hardworking people Looking for a flexible role I dread to think what they do in their auctions Questionable ethics and they are bipassing the employee processes and regulations by making you self employed with no guarantee of jobs but legally if you only work for BCA they should face the same legal challenge as Uber did It s not acceptable in this day and age to just fleece people that way