Customer sentiment toward Binance is highly polarized, with many recent 1-star reviews citing severe customer service issues, account lockouts, and withdrawal problems, while long-term users praise the platform's fees, security, and reliability. The recurring theme in negative feedback involves unresponsive support and frozen funds, whereas positive feedback highlights low fees and platform stability. Specific incidents of lost deposits and prolonged verification delays are frequently reported. Some users recommend alternative support channels that have resolved individual cases. Recent leadership changes have been noted as a potential improvement signal.
Last updated 2 weeks ago
Binance
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