Binance Reviews

Binance.US | Buy, Sell, & Trade Crypto & Altcoins In The US

Crypto binance.us
2.32
57 reviews
Poor Rating
Based on 57 user experiences

Rated 2.32 out of 5 by 57 Happy Customers

14%
12.3%
5.3%
28.1%
40.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 57 reviews

Customer sentiment toward Binance is highly polarized, with many recent 1-star reviews citing severe customer service issues, account lockouts, and withdrawal problems, while long-term users praise the platform's fees, security, and reliability. The recurring theme in negative feedback involves unresponsive support and frozen funds, whereas positive feedback highlights low fees and platform stability. Specific incidents of lost deposits and prolonged verification delays are frequently reported. Some users recommend alternative support channels that have resolved individual cases. Recent leadership changes have been noted as a potential improvement signal.

What customers love
  • Low fees
  • Fast crypto transfers
  • Good security
  • User-friendly app
  • High limits
Common concerns
  • Poor customer service
  • Withdrawal delays
  • Account lockouts
  • Verification issues
  • Payment problems

Last updated 2 weeks ago

A

Binance.US ACH Failure - Capital Returned

An ACH deposit to Binance.US failed after clearance, causing a $34,000 negative balance and immediate account suspension. Their support was unresponsive. RetrieveXpro resolved the banking discrepancy directly with their finance department and recovered my full capital.
Email them at retrieveXpRo @aol.com or use RETRIEVEXPRO.COM.
Essential for navigating U.S. exchange banking issues.
M

Recovered back your assets

My funds were frozen after a deposit because the company changed their terms. Withdrawals were denied for weeks. I finally recovered everything by contacting RETRIEVEXPRO at retrievexpro @ aol.com or on Telegram. Take this as a serious warning: avoid this company, and save RETRIEVEXPRO’s on google contact in case you’re targeted next.
F

Regain back all your stolen assets

I analyzed my nightmare as a three-stage failure: deposit acceptance, contractual bait-and-switch, and account restriction. Recovery was a separate stage with Řetrievexpro on Telegram.
N

Inept morons

They screwed up their plaid integration so the only option to hook up a bank account is through manual verification of microcharges Then I completed their advanced verification and their UI showed that I should be able to deposit up to 1M USD However I was unable to deposit even 40K in USD -- they were still enforcing a 1K USD deposit limit Their chat and customer support are unreachable I m no longer going to have anything to do with binance and neither should you
J

Hands down worst customer service of

Hands down worst customer service of any company I have ever experienced Ask me to keep verifying documents and I submitted 8 documents haha They are scamming peoples information honestly I wholeheartedly believe the Chinese are stealing info because why would I need to keep providing info Drivers license front and back light bill bank statement ss electric bill insurance bill and also submitted mail in my name from credit card statements They are beyond horrible Locked my money out and still over a month haha just a scam
J

No customer service number

No customer service number The rep Travis - Team Lead is condescending and now ignoring my emails and won t close the ticket so I can contact them again hoping to reach a rep willing to compromise They won t even call from a blocked number to resolve an issue created by them Do not use this crypto exchange if you care about your investment
C

Horrific Customer Service

Terrible Has taken two weeks to Verify my Identity in which they blamed on a software update However Issue is still not fixed Still cannot trade in any manner They have now become unresponsive to the issue Almost in fear they just stole as much information of mine as possible Will definitely be updating my identity theft protocols
T

Pls run away

Pls run away run away run away This company will soon go down the hole My acc is locked No customer support exists effectively to help Fund is locked inside haven t seen when should I get it out Hopeless This exchange shouldn t be allowed to operate in USA Looks like a fraud operation
M

Missing 75 000 00 deposit wire transfer to Binance US

UPDATE My wire came through No communication updates or contact from Binance Just showed up after this and several other social media posts OP 75 000 00 wire transfer to Binance US not credited after 6 Days Yes seventy five thousand not hundred They claim 3 business days maximum for Wire Transfers to credit which is very slow I m currently at 6 days and can t get a single person from either Binance US or their Bank Signature Bank Prime Trust to respond to any concerns Again this is a confirmed wire transfer with a fully verified Binance US account done in person with a Tier 1 US bank with accompanying wire receipt
J

This is the worst exchange in the

This is the worst exchange in the world I sent my USDT 5 figures in Polygon format from my Ledger just to convert to ERC-20 and send out They blocked it for no reason I can t send it out Their online chat has been unresponsive for 24 E-mail gets an automatic response and NO ACTION When this saga is eventually resolved I will close the account for ever I m actually thinking of getting my lawyer involved if this is not resolved in one week

About Binance

Buy, sell, and trade Bitcoin, Ethereum, and over 150 cryptocurrencies with some of the lowest trading fees in the US. Get started within minutes.

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