Biscuit Reviews

Biscuit Clothing Ltd

biscuit.clothing
3.69
117 reviews
Great Rating
Based on 117 user experiences

Rated 3.69 out of 5 by 117 Happy Customers

48.7%
17.1%
5.1%
12.8%
16.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 117 reviews

Customers consistently praise Biscuit for fast delivery, quality products, and excellent service. Multiple reviews highlight efficient operations and attractive merchandise. Some recurring issues relate to pricing and occasional fulfillment problems. The overall experience is positive with emphasis on reliability and product quality.

What customers love
  • Fast delivery
  • Great product quality
  • Beautiful clothing
Common concerns
  • Expensive pricing
  • Refund delays
  • Wrong item sent
  • Stock availability

Last updated 3 weeks ago

M

Love the clothes but slightly disappointing service

I bought a full price quilted jacket 2 days before you launched your 50 sale - no one told me at the time you were going to hold a sale starting when you did Love the shop my wife will love the coat but your lack of customer care in not disclosing a half price sale 48 hours after i discussed and purchased at full price stinks - disillusioned for the sake of you doing the wrong thing
L

Expensive next day delivery

Ordered a linen top and a shirt and received an email saying the top was no longer in stock in that size So asking if I d like to size up or cancel I replied to query whether the neck line was much bigger in the next size but instead of a reply I got an email first confirming dispatch of my original order and then confirming a refund for the top I was disappointed that I didn t get to order the next size but I do love the shirt - lovely quality and a great colour
S

One excellent experience the other not so

Previous order was straightforward with quick turnaround Sadly I had to return item with no issue - happy with five star service The next time I ordered on line the order was confirmed shortly afterwards I had to get in touch after waiting more than a few days as I had not heard anything This was different from before I was advised by the friendly assistant that the product was no longer available Apologies where given and my account was promptly refunded After previous good experience I felt disappointed that I had to get in touch to chase only to be told it was no longer in stock Poor communication
A

Poor quality of clothes material and

Poor quality of clothes material and stitching Fast delivery and excellent customer service but had to return sadly
S

Lack of online customer service

Ordered a few items from the archive sale First off after purchasing one of the items wasn t available so I was notified of a refund And secondly I specifically stated a different delivery address to my billing address and the items still arrived at the billing address I attempted to ring no answer and emailed also no reply to try and intercept quickly before postage however I was unable to So I d say that customer service is lacking for online purchases
M

Staff training required

Biscuit have lovely things But the staff imo are a bit snooty They take interest in you only if you look like you might spend I actually ended up buying a coat- but because I liked it rather than the effort of the staff This was 250 sale Maybe if they d paid me some attention it would have been more It is a lovely shop though

About Biscuit

Biscuit Clothing and Living Edinburgh Glasgow stores and women s webshop Branded designer clothes gifts books and accessories from womenswear brands including Part Two Second Female Pom Amsterdam Bellerose Sessun American Vintage Yaya Ba sh Mos Mosh with international shipping and fre...

United States

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