Blizzardgearstore Reviews

If I could give 0 stars I would I trusted too many times

I had a bad experience last year but I chalked it up to the fact that every company can have issues Last year I ordered a collectable funko pop the item looked second hand the box was torn and the item itself was scratched I only spotted this when I was wrapping it as it was a gift I reached out to the store and go no reply but I was not in the mood to ruin my festive period and the recipient wasnt too upset - thankfully Prior to this I also ordered Collectors Editions of Dragonflight Evri lost the parcel - but thankfully it happened to everyone the entire community raised the issue and without Blizzard commenting the store reshipped It was incredibly stressful and not enjoyable in the slightest This year as I have had yet another bad experience I am leaving this here because a company with this many issues can no longer be chalked up as a misfortunate situation This is a warning sign I ordered the War Within Collectors editions 2 units for myself and my partner Unfortunely Blizzard gives the EU no choice but to order from the UK gear store if you want the CE My order went missing You can imagine the issue funds spent and the expansion launch looming I raised the issue with Evri who apologised and advised I should reach out to the merchant I did and even though Evri was poor at communication the UK blizzard gear store takes the crown for worst customer service of the decade For a company of this size I find it poor that the gear store is allowed to behave in this manner So in July 2024 CS gear store told me they have opened a case with Evri and would get back to be within 30 days of the decision I gave them 2 months as per banking guide lines and I have still not had a response When I chase they open a new ticket for me when I go onto chat they say that when they look at my order it has been shipped and close the chat I had to pay for the items again via the ingame store I will be raising this further and requesting a charge back Make sure to keep all communications I tweeted Blizzard asking for escalation I raised a ticket on Blizzard as well they all said the same thing Reach out to the store It s quite a neat package for Blizzard The mice will play with your money whilst the cat is away The US store works nicely if you can afford to get it from there then I strongly suggest you do and avoid this UK company There are no morales found here and they disregard their own rules and terms and there is nothing you can do about it My biggest issue is that you have no one to escalate to It s that Blizzard have seperated themselves from the store so in a normal circumstance you can raise a complaint to head office however Blizzard will not acknowledge the complaint as its not their company Here in lies the issue Use them if you dare but eBay may be safer oh the irony This situation is still ongoing

they are the worst I have been waiting

they are the worst I have been waiting for the order for 3 weeks and after that when I contacted them they are not helping at all and finally they said it s lost I don t recommend anyone to buy from this website

Do not order from here

Do not order from here They will tell you your order is lost and then not refund you I ordered my items 1 month ago For 2 weeks they told me they are doing an investigation then one day they told me no investigation has been open so they have to start one and it s been like this for a month it s basically a scam

Blizzard gear store UK- Customer support is awful

Blizzard gear store for USA is great i have never ever had a problem with them The Blizzard gear store for the UK is an absolute joke you cannot contact anybody the live chat is always off the phones are never answered and although the web says they respond within 24 hours expect to wait almost 2 weeks for some crappy response as they havent even looked at your message They sent me 2 incorrect items which they are still dragging out after over 2 weeks and are refusing to give me my money back or help me with the order I have sent pictures of the two wrong items and the items they should have been and the customer support just keep asking for more pictures when you can clearly see they are the totally wrong item The customer support staff i have unfortunately had to deal with are rude unhelpful and sarcastic with their emails Blizz should have just kept it as one store in the US as the UK one is just going to lose them money with their awful attitudes and shocking timescales

No support at all - just lies

I bought the collector s edition of Dragonflight Everything came as ordered but the game code flagged as already in use I emailed and waited patiently 3 weeks since expansion hadn t begun yet I then called and talked with Mary Tuesday who assured me she would handle the issue I called again and talked to Christian who again told me that they would get the issue fixed It has now been yet another week with nothing being done I have spent 2 5 hours on hold because after 30 minutes waiting on the phone in queue they send you to voicemail and disconnect you I will never buy anything from them again My next step is contacting the bank in hopes a charge from 6 months ago can be reversed After that it guess it is legal action in small claims court which seems like a waste of time

Poor customer service

Slow to ship It took 2 weeks before I received my order Now they are constantly sending me annoying emails I asked to be taken off their mailing list and they refused Poor customer service

DO NOT BUY FROM HERE

I ordered Diablo 4 collectors edition got an email saying it was on it s way This was at the start of June my order has been missing since I never received they were sending it to the wrong address as well I had updated my address with their help back in March I have contacted their support and they deliberately ignore you The chat cuts you off they don t answer the phone they ignore your emails I have been on them for over three months on the rare instances they reply they tell me they ve escalated it to a manager and that I have to wait I m not sure how it s taking so long to find a missing package Utterly incompetent they don t care about their customers they took my money and they haven t provided me with the item I purchased Do not buy from them

Refusing to update order address

I ve had several issues with the gear store They refused to refund me hundreds of pounds last year even though I was well within my right to cancel a duplicate order My bank had to sort it out for me I ve still got a pre-order pending from last year I moved home after placing the order and needed the address updated for obvious reasons The customer support originally said they have escalated it I ve waited 10 days for a proper reply only to get we can not cancel or modify anything of the order about sir So what exactly am I supposed to do about it Let it go to an old address and lose out on hundreds of pounds I ve had enough of this company Ridiculous prices and the most incompetent support I ve ever had the misfortune of dealing with