Brillianteers Reviews

STAY FAR AWAY

STAY FAR AWAY If you can t be bothered reading this whole review - here s a summary DO NOT ORDER FROM BRILLIANTEERS My fianc bless him I didn t know a lot about diamonds rings myself until he proposed didn t read the fine print totally common thing to do and Brillianteers took full advantage of this They say it s Free shipping - my partner had to pay 530 for the ring to be released from customs and delivered Their diamonds are enhanced - drilled into and filled with glass Not something that holds value in Australia and also something that is obvious from eye - the ring was very white with very little sparkle I felt terrible enough explaining this to my partner let alone asking for a different ring I emailed brillianteers and asked to talk to them CONFIDENTIALLY about my options - instead they called my fianc straight away Cheers guys - great start 30 days had just passed so they flat out refused to refund it Pathetic considering it s not a loss to them - but a huge loss to the customer The best they could do is refund but keep a 1 200 cut for nothing Disgraceful So I was left with the option of an enhanced diamond or a lab diamond - I went down the lab path in hope that it would at least appear more sparkly and less obviously fake I wanted the prongs made smaller - they couldn t do this either I was told it could be returned to their Sydney office - had to pay 150 to post it there No word for a week so I have to start chasing them Their Sydney office phone number directs you to an international call centre Alarm bells Somebody overseas tells me it ll be 2-3 business days Hilarious because guess how long it took -6 WEEKS-16 follow up emails-6 phone calls to overseas people basically gave up on ringing them -Spoke to over 8 different people - clearly being handballed around Finally the ring is returned But guess what It s being sent from NYC again - so much for a free service in Sydney And the icing on the cake - FedEx won t clear customs without an invoice and payment Back on the phone emails to yet another new representative from Brillianteers to be met with the same we are following up on this response over And over And over 2 months of this whole ideal and the new ring finally arrives and guess what It looks rubbish and is of significantly lower value Leaving us 4K out of pocket for a ring we don t like To summarise - a horrendous experience and I wouldn t be surprised if the ring I ve ended up with is a piece of glass STAY FAR AWAY - find somewhere local that actually cares about their customers

Nice customer service

Nice customer service Recomendable firm

Highly recommended

Highly recommended Great service and quality products

Great quality

Great quality and amazing customer service I m very happy with the experience

The ring came in quickly

The ring came in quickly I proposed last Friday and she loved it We took the New Aurora with a carat round diamond Trish was super helpful Thanks a bunch

Ring looks even better in person

Ring looks even better in person Great customer service quick and fast replies Fast shipment Affordable prices Thank you

I have had a great experience with

I have had a great experience with Brillianteers I would highly recommend them to everyone Thank you again for a beautiful ring

This company has by far exceeded my

This company has by far exceeded my expectations with every order I have purchased with them Quality products at an affordable price and friendly staff that care about the customer and their satisfaction Highly recommended

The 2 25 ct diamond ring was an upgrade

The 2 25 ct diamond ring was an upgrade to the original engagement ring in advance of a planned trip celebrating our 33 years of marriage The ring surpassed my expectations and the customer service was fantastic I will definitely recommend Brillianteers to friends