Britbooks Reviews

What s the difference between

What s the difference between incompetence and theft Either way I ve lost my money Ordered 2 books a week ago but their website threw a wobbly after I entered my credit card details Britbooks took my money but no books and no confirmation email Nothing I complained but Unfortunately I need an order number to find in the system Stonewalled No money No books No more replies Nothing

Avoid at all costs

I ordered 6 books described as in Very Good Condition 3 were badly damaged The time and trouble it took to get a refund is another example of their incompetence They couldn t even apologise

Avoid

Avoid Never received the book that I paid for They don t communicate I m doubtful that this is a British company I am aggrieved to give one star Scammers I will continue to use WOB for a fast reliable service

Ordered a book

Ordered a book it never arrived they sent me fake tracking details to say it had arrived Got a refund through ebay and a replacement book sent which also never arrived What a waste of time incompetent company Not going to buy from them again Disappointed and annoyed

Lost in post Twice

Twice now I ve ordered via amazon 2 books from britbooks and the books never arrived Really disappointed for this to happen not once but twice How do books get lost in the post twice I m beginning to think that they were never even sent in the first place Got my money back with no issues but I will go elsewhere in future

Avoid - Book Never Arrived No Comms at All

Avoid - Book Never Arrived No Comms at All Attempted to buy a book from them in Feb 2024 paid via Paypal and had a transaction hold email from Paypal but no other communications to suggest an invoice or order confirmation Emailed and contacted via website but no replies Have checked today and appears that the PayPal transaction has been cancelled or timed out but there has been absolutely no communication from Brit Books at all Would avoid if you actually like to receive an order or like a response from customer services

Lied about sending the book and

Lied about sending the book and provided incorrect tracking number I have reported them to the insolvency services they will send lightweight books that cost little to make it appear they are sending items and then say don t bother to return they are scammers and get away with it because its only a small amount of money lost so people probably don t bother to report them

Very poor condition

Book described as very good It is very poor The spine is badly broken the back and front covers are bent the pages yellowing but the worst is that throughout the book passages random words and sentences are underlined Disgraceful

Disappointing

I ordered a book they advised me that it had been dispatched and would arrive on the 14 Oct It didn t arrive They don t answer e mails Definitely not a company I would use again