Caldaiemurali Reviews

Claim

We ordered a Mito Idro pellet oven from

We ordered a Mito Idro pellet oven from Germany It arrived weeks too late The communication was very poor and we weren t contacted by the shipping company before delivery

Read this before ordering

Lies lies lies that summarizes my experience with CaldaieMurali I will never order from them again and would advise you to find an alternative On April 24 I called them to check if I could order yes I could they did not have any issues or delays because of Covid They also have a Covid information page on their website that says it is safe to order After paying over a thousand Euros for two air conditioners they never sent them They are almost impossible to reach by phone and do not reply to emails When finally reaching them they kept saying they sent my order but refused to give me a tracking number Only after 2 months and opening a dispute with Paypal they admit it was never sent and sent a shipment but it has the wrong AC My guess is the one that I ordered was not in stock and they just put my order on hold without telling me When I opened the dispute they decided to send something else again without informing me They refused to solve this as they tell me I should keep the wrong AC which was not fit for the room at all and an older model Only after opening a new dispute with Paypal they pick up the shipment and have it sent back to them after which for another month they do nothing they don t pay me back and ignore my emails while I wait for Paypal to make a verdict This has taken a total of three months during which I was out 1000 Euros and did not have my AC s I am sure they will think of a nice little story to reply below my review as they do with all bad reviews but there are no excuses for the above and it is 100 true They are not expensive and if all goes well you are in luck But if anything goes wrong no stock damage doa etc they do nothing and will lie to you every chance they get So do yourself a favor and Google some more for an alternative There are many other drop-shipment AC sellers both in Italy and around them that do a much better job for the same price

LA PEGGIOR AZIENDA DA CUI ABBIA MAI

LA PEGGIOR AZIENDA DA CUI ABBIA MAI ACQUISTATONON ACQUISTARE DA LORO A MENO CHE NON ABBIA SOLDI DA BRUCIAREHo fatto installare un condizionatore d aria 3 anni fa e in quel periodo ha funzionato per circa 6 mesi Hanno installato e dopo 3 mesi era fuoriuscito tutto il gas Ci sono voluti circa 6 mesi per ispezionare e ricaricare l unit L ingegnere ha dichiarato una cattiva connessione All inizio dell estate quando avevo bisogno di usare Indovina cosa senza gas di nuovo nel sistema Li ho contattati per venire e hanno dichiarato la prossima settimana Quasi 6 mesi dopo ancora nessuna traccia del meraviglioso ingegnere Dopo aver contattato pi volte la sede centrale hanno dichiarato che l unit era fuori garanzia Ha rifiutato totalmente di riparare anche se l unit si guastata entro il periodo Ho avuto un ispezione da un altro ingegnere privato che ha affermato che il raccordo era estremamente scadente e i tubi erano stati danneggiati durante il montaggio L ho riferito di nuovo alla societ e l ispettore ha persino parlato con la societ Indovina un poNON VOGLIONO SAPERE Risparmia molto stress e non usare questa compagnia Puoi sempre inviare 500 euro a un ente di beneficenza per bambini se vuoi spendere i tuoi soldiTHE WORST COMPANY I HAVE EVER PURCHASED FROMDO NOT BUY FROM THEM UNLESS YOU HAVE MONEY TO BURNI had an air conditioner installed 3 years ago and in that time it worked for about 6 months They installed and after 3 months all the gas had escaped It took about 6 months to inspect and recharge the unit Engineer said bad connection Early summer when I needed to use Guess what with no gas back in the system I contacted them to come and they declared next week Almost 6 months later still no trace of the wonderful engineer After contacting the headquarters several times they stated that the unit was out of warranty He totally refused to repair even though the unit failed within the period I had an inspection by another private engineer who claimed the fitting was extremely poor and the pipes had been damaged during assembly I reported it back to the company and the inspector even spoke to the company Guess whatTHEY DON T WANT TO KNOW Save a lot of stress and don t use this company You can always send 500 euros to a children s charity if you want to spend your moneyJohn ElkingtonUdine Italy

THIEVES

Paid for an Hisense airconditioner begin of june after i was promised the product was in stock After 4 weeks still nothing We tried multiple times to contact this company but they are not reachable not via their 5 email adressen or chat or whatsapp phone number After many many tries we spoke to someone Items is not in stock delivery unknown We ask for an refund of our order they agree and promise to return our money now it is november and we still did not receive our refund This in fact makes them thieves If you accept payment and do not deliver and do not refund you are a thief plain and simple

langsam 3x delivery slow

langsam 3x delivery slowok otherwise

One week after purchase still nothing shipped

UPDATE On 07 11 the order was shipped All in all it was a stressful experience but still much better than i thought initially The main stress point is the lack of communication from support team or any other I believe if the communication is improved there will be much more happy customers even if the whole process is still slow Previous update I have received email from the company after the review was posted and was promised for the heater to be finally sent Will post the update if that is done Original review I wish i found this site before making a purchase My order was never shipped and none of their contacts is reachable It s been a week of me constantly writing calling to them with absolutely no result I m reporting to authorities but this won t get my money back unfortunately

From ordering to delivery everything

From ordering to delivery everything was top

great deal

Personale educato e disponibile La mia referente la Sig na Alessandra sempre disponibile e celere nelle risposte

Fast and good price

Was good Took a little bit long time before arrive but maybe because the corona Team is answering all the questions

Totally recommand

great deal