Camelbak Reviews

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2.42

31 reviews

Poor Rating

Based on authentic user experiences

Rated 2.42 out of 5 by 31 Happy Customers

Kim Leffert

7843 reviews

N/A

1 year ago

Bad quality poor warranty service

So I ve been through 4 25 oz stainless Carry Cap and 3 broke on the first use with hand wash ALL were the exact same- a hole forms at the bottom breaking the vacuum seal between the insulating layers So you ll be drinking mold and rust within hours Something in the seal for the vacuum layer fails Camelbak says it s under warranty and will replace it but what they don t say is that they will replace it with another faulty vessel Then again then again I m on a replacement for a replacement Their customer service stinks based on the fact that it takes no less than 2 weeks to get a replacement They refuse to issue a refund or provide a working unit I ve had the benefit of using it twice in a month and the rest of the time was spent emailing and waiting for shipping etc I once had a lot of respect for the brand but when they replace defective with more defective and then more defective I m not sure that s really a warranty They are aware of the issue they don t care They will keep selling them until people get tired of trying to get what they actually paid for It s false advertising I wouldn t recommend any of their products based on this experience

Iain Hastings

The slowest delivery I ve ever

The slowest delivery I ve ever experienced 2 weeks and still hasn t arrived Just avoid dealing with camelbak directly and buy at a local supplier

Bev A

Camelbak got your bak NOT

Camelbak got your bak Unless you need a new valve on a bottle that has been used ten times Then it s sorry you have to but a whole new lid for half the price of the bottle Absolutely disgusted by this response I thought Camelbak were a trusted brand seems I was wrong

thomas tims

Lifetime warranty HA

I bought their Podium dirt chill 21oz bottle I tried it when I received it and it leaked like crazy Contacted their customer service and they asked for a bunch of information which I gave them and also sent them a video of the leaky bottle They replied with Please send us a photo of the bottle cut in half and then we will process a replacement How would you like me to cut the bottle in half I don t own any hand saws and the only thing I have here which would work is a circular saw or a steak knife Either which risk serious injury I replied telling them that I m not going to risk injuring myself and then they just didn t bother to reply Cut the bottle in half in order to get a replacement what an absolute joke I ll never buy anything from this company again

Nia Leather

Damaged item and no response from customer service team

Ordered a flask from Camelbak as a Christmas gift for a family member Box was damaged on arrival and on opening the box noticed a chip on the flask and the logo is peeling Cannot give this as a gift I first emailed customer service on 5th of December immediately after receiving the delivery had a response on 8th of December asking for pictures I had attached one on initial email to them Provided images within an hour of receiving an email from them and still awaiting a response it is now 4pm on 17th December I have sent 4 emails since to no avail I have asked for a refund and for the to pay return postage as item is damaged If it was that I had changed my mind then I would be happy to pay return postage but as damaged I am not Extremely disappointed with the customer service and certainly will not purchase from Camelbak again

Bettina

Two day delivery is in transit for TWO weeks now

Ordered two kids drinking bottles on 10th of June and the received invoice said it s going to be a two day delivery I was expecting a bit of a longer wait as it goes from the UK to Ireland On the 12th I got an email from Evri with a tracking code and can see it has moved to LHR at least but there it s stuck since the 14th Sent an email to customer service on the 19th to please check on the progress shipping label custom papers but not received anything back or any updates so far apart from a mail that it will take them up to 5 business days to answer back My parcel is in transit for two weeks instead of two days now and has not even left the UK yet Fingers crossed that it will arrive eventually or it will be refunded as lost Definitely would NOT recommend to buy from them direct I could have walked over to England and would have been faster

Rachel

Grim experience

Awful customer service particularly if you are blessed with Oph lie they don t know their product specs and when your order goes missing they are pitifully slow responding and issuing a refund Good kit but order from third parties as camelbak as sellers as next to useless

rowanio gilespie

lifetime guarantee

they have a lifetime guarantee that they only honour if you buy direct from them they don t tell you this when you purchase it from an independent retailer will not use them again

Denny

Easier to buy care for a live camel

Got your bak really means We could care less after we have your money The grossly overpriced Omega is not only fiddly but the bite valve broke after only a few uses Contacting them will send you on MONTHS of BS only to end up emptyhanded Substandard products at premium prices -- after dealing with them since early MAY to get them to help me I conclude It would be easier to care for a live camel than deal with this company

Dennis

Disappointing product and support

In the past year I used 3 plastic Eddy bottles and loved them Recommended them to friends and colleagues too Now I bought the stainless steel one When you drink the valve adds air to the water which makes you burp Customer support does not respond their chat cut the chat off after giving a lousy answer Loyalty has limits The stainless steel bottle is also heavy