Cartersdirect Reviews

Initially a very good service and helpful However when my cashback was rejected from Bosch due to the invoice date being outside the offer date I experienced bad service when dealing with the Horsham store on the telephone I had more success once Richard Carter got involved but was left with a disappointing experience

Everything was perfect when I ordered the fridge for my mother over the phone Helpful salesman sourcing the product taking payment and organising a quick delivery I explained my Mother is very elderly and had just come out of hospital she lives alone For obvious reasons I was very concerned about the delivery and installation as she was not up to handling this by herself plus Covid on top I explained this and requested that the delivery men call me in advance -didn t need much notice I live just round the corner All my details were taken and he reassured me this would happen However on the day of delivery I receive a panicked call from my mother saying they had arrived and everything was done I rushed round and it was indeed done and the main delivery guy was standing in the lounge handing over paperwork I was so angry as my plan was to take my mum into the garden before they arrived as she lives in a small house His defence was they were in the area Obviously that is irrelevant and his action caused my mum unnecessary stress and put her at risk I understand Carters usually have a good reputation but on this occasion they got the last important stage very wrong

Ordered a tumble dryer on line Paid for it set a delivery date only to get an e mail ten minutes later telling me it s out of stock

In many ways service was excellent BUT in an effort to turn water supply off under sink the installing fitter damaged tap causing leak which he couldn t rectify At my suggestion water turned off at supply entry to house Fitting fee was refunded and everyone was very pleasant BUT it seems it is still down to me to get leak fixed by professional plumber This has not been possible yet so still emptying old saucepan twice a day Not very happy Shame as everyone at Carter s seemed very genuine and pleasant

I visited Carter s Brighton on the 12th of January taking in my old Zanussi integrated microwave instructions with all the measurements and purchased a new Indesit microwave that was due to be fitted on the 28th January On 28th January the fitter came cut the wire on my old microwave which was still working got the new microwave out the box and it was half the size that it should be He said he would get in touch with the manager and they d get back to me I m now without a microwave An hour later Kevin from Carters phoned me and said I would have to pay an extra 220 more for the next suitable microwave Now in shock at the increase in the price and the further delay I asked if he d give me a discount and he said 20 off On the 4th February Kevin rang me and said there was a further delay with the new microwave due to a component problem He offered me at this point a microwave to loan He said the new microwave would not be available until the 7th March so we are now talking 54 days to wait for a new microwave He did also offer to half the fitting price which was already 100 On the 20th February Kevin phoned and said it had come in early and they would fit it on the 25th February 45 days after paying for the original microwave I wanted to write this review because I ve noticed Carters have got lots of five star reviews and I m just wondering whether anyone else s actually had this problem

I paid for installation but the team left without having installed the machine

On the 12 1 25 I went into Carters Brighton to purchase a new integrated microwave May I add that my microwave was working but was 15 years old so I wanted to replace it I took the measurements in of the old microwave with the old instructions I paid 279 99 and on the 28 1 25 the fitters came out cut the wire to my then working microwave got the microwave out the box and it was the wrong size I was told over the phone that the new microwave would cost me over 200 more On the 4 2 25 I received a telephone call saying that new microwave wouldn t be delivered until the 7 3 25 so we re now talking nearly 2 months without a microwave but they would give me one to borrow I in fact got a new microwave on the 24 2 25 and did get some discount so I didn t have to pay the full price The reason I m writing this review is because I ve been bombarded with emails and I didn t really want write it However what I recommend strongly is that you don t let the fitter cut the wire to a working microwave before they ve got it out the box and that you speak to someone at Carters who knows what they re doing