Cartersdirect Reviews

Top Quality Domestic Appliances at Carters 7 stores in Sussex

cartersdirect.co.uk
3.85
113 reviews
Great Rating
Based on 113 user experiences

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Rated 3.85 out of 5 by 113 Happy Customers

50.4%
16.8%
13.3%
6.2%
13.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 113 reviews

Customers report consistently excellent service, with prompt delivery and professional installation. Feedback highlights helpful, knowledgeable staff and competitive prices as recurring strengths. Occasional issues include product inaccuracies, delays, and installation errors. Minor complaints also involve poor customer service at one location and parking disputes. Overall, satisfaction remains high across most transactions.

What customers love
  • Professional installation
  • Competitive prices
Common concerns
  • Faulty installation
  • Product mismatch
  • Parking issues

Last updated 2 months ago

K

Unexpected confusion

We took the booklet for our existing dishwasher model in order to request a replacement for the built in machine which had gone wrong We needed a larger model as per the brochure but a slimline versionwas ordered The slimline model was changed without any further problems and a refund received for the difference in price but it obviously required another visit to the showrooms and a delay in installation
L

When I enquired about a model listed on

When I enquired about a model listed on their site that wasn t in the showroom they weren t able to answer any questions about it so I didn t feel I d made an informed choice Once I d chosen a machine it was delivered on time and they were were quick and efficient
P

Delightful chap on the phone helped me

Delightful chap on the phone helped me choose a new dishwasher Thanks Jack Things went a little wrong when booking the fitting which delayed that by a week Which was annoying as delivery took 7-10 days so the fitting could have been provisionally booked However the people who fitted it were lovely so Carters redeemed themselves I would recommend them with the suggestion that the booking system for fitting needs streamlining
S

All went well but no door reversal

All went well but the door reversal on the fridge had not been carried out despite having phoned the day before to confirm and ensure that it was so This meant a 24 hr delay before fitting It was going to be longer but a phone call up the line to encourage a better response seemed to work The people fitting the fridge worked well and took care to ensure sensible safety distancing and cleaning etc We have used Carters in HH for many years and will carry on doing so as overall the service and goods supplied are very good
E

Any reason why you delivery drivers not wearing mask during pandemic

So I got the washing machine that I paid for In current times that surly warrants 5 stars Such a great job If you could remind yor drivers to wear masks and gloves during pandemic that would be even better That and stop shout sing ridiculous song every 2 minutes As a response to Carters 3 flights of stairs that sounds like a lot but its first floor It was smallest possible WM and there was 2 of them I asked them about masks before they have entered my flat they just scoffed at me and carried on inside Mind you I was wearing one They could put the WM on the ground put masks on and then enter They didn t also I went to your Brighton shop no one is wearing one and you serve clients without masks all the time I recorded it in case you will get defensive about this as well
G

Replacement of broken Fridge Freezer

In this difficult time they replaced our failed fridge freezer without too many problems They provided acceptable advice on what was available There were problems with measurements being taken and the information being passed on The delivery of the equipment and the fitting in the cupboard was excellent We understand the reasons for the delay in making arrangements to fit and assume that in normal circumstances they would be more efficient
D

Long delivery delays

To be fair we had fine service from Carters when we bought a washing machine from them in 2018 However our 2020 experience of buying a fridge-freezer was plagued by long delays - ready to deliver in two weeks turned into more like three months and it was obvious that the fridge was not even in the depot let alone in stock I was also dismayed that Carters didn t even offer a discount for this long hold-up nor even to dismantle our old built-in fridge
M

OK but

Overall the service and products provided were satisfactory The delivery and installation of the gas hub however was seemingly forgotten and I had to fetch it from their warehouse instead Get an agreed delivery and installation date before paying in full would be my advice
B

review

They are not very accommodating
G

All was fine

All was fine Prompt courteous service but I had to ask for a delivery date If you had advised the very extended delivery in the first place it would have saved a lot of time and trouble As it was I cancelled the order and payment was refunded

About Cartersdirect

At Carters Domestic Appliances we offer friendly expert advice unbeatable value on a huge range of appliances Call us or visit one of our seven stores in Sussex or buy online today

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