Based on authentic user experiences
henning
6727 reviews
N/A
1 year ago
Reflection - Perfect waiters but language elsewhere on ship
Everything works perfect on Celebrity Reflection But we will like to highlight our experiences in the restaurant at table No 509 and our serves in cabin no 6208 The three servants who were constantly attached to our table No 509 Waiter Mahardika Assistant waiter Edy and Sommelier Cajetan - these three did not know all the good they could do for us Every time we came we were heartly welcomed by all of them Mahardika told carefully about the wonderful food and quickly learned our taste to know and so could particularly recommend two or three of this days dishes Edy was always careful to serve bread snacks and water Sommelier Cajetan immediately learned to know our wine-taste and always came with the best wines Explained very carefully about these and made sure always filled glasses It was also really nice and cozy to hear Mahardika after every meal explained shortly and briefly about What s on tomorrow - told briefly about the weather there always was sunshine and summer briefly explained about the city we would get to and just like that about when we would arrive and when we should be back on the ship again - Really nice We can not emphasize these three people high enough They re just good all three An exquisite pleasure every day to get to dinner at this table It must be said we did also tried a couple of other tables but theese were not the same cozy serving stand around us as nr 509 In the cabin No 6208 was always neat and clean - this made Hristijan for Always with a smile greeted always nice to us when we met him All the time there was nice cosy and neatly in the cabin - a really talented and diligent young man We are Danes and our main language is DANISH - but of course have learned a lot of English We very easyli did understand all in the restaurant and in the kabin If there was a single vocabulary on the menu we did not understand then could Mahardika easily explain about this particular right by using other words or sign language BUT But elsewhere on the ship we sometimes felt failing the instructions given The captain and other officials should thus change the speed of its pronunciation - it was often we could not understand him - he snapped endings so we thought he was difficult to understand The same was true of departure video which told us what to do with the suitcases when we were to leave the ship This video we had to repeat many times before we did understand the full text So generally reduce speed when you talk - otherwise it is like on most aircrafts - that one can not understand the instructions because you are talking too fast Many people do not speak that quickly - make it more slow A wonderful trip - hope to come back Again
Jeanne Radlet
6727 reviews
N/A
1 year ago
Outstanding cruises for us for over 20 years
Outstanding cruises for over 20 years Just off Eclipse 10 days ago Best cruise ever
SS
6727 reviews
N/A
1 year ago
One of the best lines out there
One of the best lines out there Will be sailing again in August Then Edge next year Bon voyage
Distressed in Sussex
6727 reviews
N/A
1 year ago
Madre is the best
Madre is the best so helpful and literally saved me 100s off on an amazing deal Thanks Madre for all your hard work
Malcolm
6727 reviews
N/A
1 year ago
Celebrity Eclipse - A First Class Ship
My wife and I returned from a cruise to the Azores and Canaries in October and could not have been more pleased with the holiday The ship is beautiful beautifully maintained and staffed by the most friendly and hardworking crew we have experienced in 7 cruises The food the entertainment and the free drinks package for almost all drinks on board were top class If cleanliness is next to Godliness the ship was in heaven Our only minor niggle concerned the organisation of the shore trips Too many coachloads left for one destination at once it would have been better staggered to avoid crowding Other than this the trips were well organised We are really looking forward to our next cruise on the Eclipse PS We don t have shares in the company or have relatives working on board We were promised a questionnaire to fill in online at home but were never sent one so I hope this gets to Celebrity offices Cathryn Malcolm Ainscough
Ayesha Irfan
6727 reviews
N/A
1 year ago
Great
Retired I Miss Bye Bye Celebrity Cruises
Jeff Lewis
6727 reviews
N/A
1 year ago
Honeymoon bliss
Got on a 7 day on the summit southern Caribbean most amazing islands service was best ever and food too and we got cruise using our cruisemiles so cost was minimal
Bianca
6727 reviews
N/A
1 year ago
Amazing cruise line
We went to 4 cruises with Celebrity and I can honestly say we had the best time Our favourite is Millennium but Summit and Eclipse are also very good Service food accommodation and more is 5 I cannot wait to have another cruise on Celebrity
Sherry Riels
6727 reviews
N/A
1 year ago
Happy summer to you
Happy summer to you start that vacation you and your family let s get going started right now while the kids out of school Camping just right this year We having a blast on the cruise ship casino slot machines drinks food contestes nonsmokers smokers grill chicken shrimp fried rice the best steak ribyes fried chicken great singing and employment and security nursery for 6hours no more than 6 hours What you think wow how we doing To stay in business give your feedback on the celebrity Cruise ship Okay start right now Go
Mrs C
6727 reviews
N/A
1 year ago
Fantastic Customer Service Experience
Fantastic Customer Service ExperienceI have just had cause to speak to a wonderful member of the Celebrity customer services team named Graz about my cruise to Bermuda Graz was incredibly efficient and helped to resolve my query and associated questions very efficiently It isn t often that people in large companies have the ability to go above and beyond but clearly Celebrity allow their staff some degree of flexibility which was needed to resolve my query and I am a happy customer Well done Graz and well done Celebrity cruises
