Centrick Reviews

Centrick | Places To Feel At Home In

centrick.co.uk
3.63
133 reviews
Great Rating
Based on 133 user experiences

Rated 3.63 out of 5 by 133 Happy Customers

44.4%
15%
15%
10.5%
15%
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W

My early dealings with Centrick were

My early dealings with Centrick were appalling The tenancy manager assigned to us at the start of our lease was clearly out of his depth from the outset and communication was not an area he specialised in Telephone conversations were not logged accurately or at all and his incompetency with anything contractual was shocking The only person I dealt with who redeemed my Centrick experience was Lara White Lara couldn t have been more professional in working with me when the tenancy ended She listened rang back with updates and kept me in the loop throughout the checking out process resulting in a very smooth end to the tenancy Had Lara been our Manager at the start of the tenancy I would have scored a 5 Any new tenant who is looked after by Lara should consider themselves blessed
D

Centrick is our property management

Centrick is our property management Broadway Plaza and the lift is broken for more 2 weeks We have informed them via emails but nothing moved I stay with my dad who is 75 years old and he needs to go for daily walk and physio for his knee problem But all have been stopped cos of lift issue and this is delaying his recovery and affecting his well-being I wrote to Centrick many a times but there was no response from their end while last time on other issue Helen our property manager dealt it with great speed I called the Centrick support telephone line but no one attended the call I left voice messages but no one reverted back I do not know how lift which be one of the integral part of essential services can be unattended for so many days
W

Tricky

Lara W answers questions quickly and efficiently professional and friendly service Highly recommendedUpdate After the good review Lara is not replying no matter what the query is You can wait forever and she would not send you any message back She was so nice before I wrote the review and then stopped answering it s been a few months now and she did not reply to my message I sent another one a couple of days ago and honestly I don t believe she will reply Not satisfying at all
C

Response times are not good

Response times are not good Always have to chase
D

They are constantly sending bills for

They are constantly sending bills for deficits in charges for the last 4 years THEY ARE A JOKE
A

Constant Invoicing Errors

Unfortunately invoices incorrect on these two adjoining commercial property Amh-007 Amh 006 service charges for 2023 balancing Same thing happened with you on a different commercial property Nailsea for service charges for 2023 balancing about 6 weeks ago
C

Quite happy about the flat but the

Quite happy about the flat but the agent are really slow to answer Trying to fix an issue contractor has been booked but still not here after a week Wish we could have quick and reactive answer for important issues
C

Good flat but terrible customer service experience

Really good flat in Birmingham However their customer service and tenancy managers are terrible Trying to fix 2 issues in the flat broken table wardrobe mirror sliding door for 2 months now without any update or news about it I tried to contact them one to twice a week and issues have been marked as completed when nothing has been done Actually it s a shame because it s a great flat to live in but their service is really terrible needs improvement
J

Not impressed at all

Not impressed at all so far Currently waiting on a management pack from Centrick which is now delaying my sale Tried calling again and again every time the phone call disconnects We thought we d gotten away from this type of behaviour with our previous management company guess we were wrong
C

It s from 255 Newhampton road east

It s from 255 Newhampton road east It s been a long time we were complaining about the boiler Boiler is leaking very badly Most of the home appliances are not working properly There is no light in the bathroom and it s very difficult to have a shower at night We need a proper communication with you

About Centrick

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