Centrick Reviews

I wrote an email to report an issue related to electrical remedial work but did not get the response I asked for despite repeated reminders

Took a bit of persuasion to speak to someone about a query rather than having to deal electronically

I currently live in a Centrick managed property In the process of selling my flat I had to purchase a management pack from Centrick for the sum of 420 For this fee Centrick s own paperwork states the pack should be available within 5-7 working days The pack was sent to the solicitors within the correct time frame however for some reason on the solicitor s end this then was not received When the solicitors continued to ask Centrick for updates on the pack there was no reply from Centrick to say it had already been sent or to resend the documents This has meant that 2 months later there has been poor communication between the solicitors and Centrick Edit I ve changed this from the initial 1-star review given that the pack had actually been sent but Centrick s response time to emails from solicitors and ourselves has been poor In fact leaving the original 1-star review was the only thing that prompted a response from the appropriate teams

Amin is the only worker in all of centeric who has been able to help me and did it so politely with excellent professionalism Everyone in Centertic could do with customer service level training to the level of Amin he is just beyond excellent 5 5 star

Manager of Nottingham branch has been great during the recent purchase and refurbishment The actual management of the property could be a bit more proactive Feel I need to do a lot of the work despite paying 10 to have it managed

The lettings team is quite professional however their inventory of properties to let were I felt limited and the fees charged from the tenant are a bit on the higher side so basically its a good agency to let apartments for landlords but I dont think that to be the case for tenants since most of the costs are borne by the tenants Quentin our lettings negotiator was quite professional and courteous and on time thank you so much

The agent who we initially met with to do our viewing was kind and informative and helped us get paperwork through right away After that though it was quite hard to work with centric They were almost impossible to get a hold of to ask basic questions

When you need an out of emergency service they won t be able to help you specifically with your flat unless it s a whole building problem They push you around to call different numbers all to tell you they don t deal with that issue and to try and another number Oh and the water runs out at least once a month and takes about a day to fix rent should not be this high when you get such issues but like the e landlord cares about lowering it I plan to move on soon from centric cause things need to be betterSome staff are genuine and wanna help so thank you you make it better but the system is generally poor Find another lettering agency

LIKE - Holly Eldridge Holly is the best She followed up all my requests with sensible responses DISLIKE - Due to Service Charge period both our agent and myself did not receive the invoice We put in the enquiries but it took more than 2 weeks to get a response fortunately Holly was back from holiday otherwise it will take much longer Also we dont understand why Centrick did not send out the invoices in the first place

I bought my flat that has been managed by Centrick and the seller s agent was also Centrick They did not allocate the monies into the right account when I bought it and they did not send the due payment reminders to the correct address so I ended up by 2 debt collecting and 3K GBP debt on a 1 bed flat It has been over 1 5 years and I still don t have my money that they have been sitting on since since Apr 2023 it is now Sep 2024 My solicitor and me have been chasing them since Apr 2024 and still nothing Update 15 Oct It got sorted the next day but still waiting to see a statement re account fees