Cex Reviews

Bitcoin & Cryptocurrency Exchange - Buy & Sell Crypto - CEX.IO

Crypto cex.io
3.53
146 reviews
Great Rating
Based on 146 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 145 reviews

The majority of reviews for Cex are highly positive, with users praising the platform as reliable, user-friendly, secure, and fast over many years of use. A significant minority of reviews report severe issues, including frozen funds, poor customer service, and withdrawal denials, with some users alleging scams. The platform's app and interface are frequently described as intuitive and easy to navigate.

What customers love
  • Fast transactions
  • User friendly interface
  • Secure platform
  • Easy verification
Common concerns
  • Frozen funds
  • High fees
  • Account blocked
  • Slow withdrawals

Last updated 6 days ago

E

For a successful recovery process contact resqprofirm

To resolve this matter, take a confident, proactive approach by connecting with a dependable recovery expert who can guide you through the process. Ensure you provide them with all transaction records and any information about the scammers, as this will help them trace your funds and work toward recovering them. R£sQpro company is known for assisting victims without requesting any upfront fees. You can contact them via (TELe_grm) ResQpro or ×Whàtsp× +1(985) 2969 146.
C

Capital & Access Restore full refund

My CEX.IO account, holding $41,800, was abruptly suspended without explanation during a standard withdrawal process. All communications with support resulted in generic requests for additional documents, followed by silence. My funds were completely frozen. RetrieveXpro intervened as a professional intermediary, managing all communications with the exchange's internal compliance and legal departments. They systematically provided the precise documentation and audit trail required, resolving the unidentified compliance trigger and securing not only the full release of my $41,800 but also the reinstatement of my trading account.
This was a stressful situation involving opaque corporate compliance procedures. RetrieveXpro's methodical, expert-led approach cut through the red tape that individual users cannot navigate alone.
For indefinite account suspensions and frozen funds on major exchanges, professional representation is crucial. I contacted them via retrieveXpRo @aol.com.
Their official service channel is RETRIEVEXPRO.COM.
They act as your expert advocate, transforming a paralyzing compliance deadlock into a resolved case.
S

How Mrs. Rose help me retrieve my lost funds.

What a terrible platform I invested all my hard earned money in, with the help of a professional recovery agent I was able to retrieve my funds back. contact details.
EMAIL:: rose_hoover_90_AT_gmail_._com
WhatsApp:: +1 660_233_3165
A

Watchout

I successfully verified my documents and deposited funds using my card However I m unable to access my wallet leaving me unable to access my funds due to the service not being available in Romania yet Despite reaching out to support and receiving a generic response promising a follow-up within 5-7 days it s been 8 days now with no response
C

Denial to withdraw funds

Though I see good reviews my experience so far is horrible I am not being allowed to withdraw my money Still trying lets hope it is true
B

Funds stuck in limbo

This is 6th time I am writing a review about CEX IO and yet there is still no resolution my funds have been stuck on this platform since July and I am unable to withdraw or sell I was ask to do numerous things to comply and I have fulfilled all of the requirements now I am not getting any responses from customer service If I could give a negative ten star review I would This company has the worst customer service
S

Read the one star reviews

This place will disable your access to your own money and then stall any withdrawal by asking to kyc time after time telling you to reverify even after they themselves accept verification They stop responding to emails once you complete their requests This has all the markings of an illiquid exchange that simply does not have sufficient cash to pay their customers same problem that sunk ftx If you read the other reviews it will be clear that my problem is not unique others are running into the same problems UPDATE provided everything cex asked for and answered every email They once again stopped responding and I still have no access to my funds
J

Be careful may end up being locked from your money

Chose this website based off of positive reviews Bought a small amount of crypto and then tried to send to another address Once verification had been complete I was still told by the website that verification was not finished After receiving no response from their helpline I tried to get the money back from my bank After bank investigated they finally replied and told me due to security reasons they are refusing any co-operation and have not elaborated Still have no access to the money I put into their website 4 months later
M

be careful because cex io blocks your

be careful because cex io blocks your account without any reason I am a forex trader I have exchanged funds for 1 year in a row between octafx and cex it has been more than 1 week since cex io blocked my funds maybe 1 transaction was suspicious after all verifications now it says no because octafx does not have a lake every day they change the reason I tell you to be careful of this cex io
B

My funds have been stuck on this

My funds have been stuck on this platform for 5 months if there is anyone out there that works for the regulators that can help me bring closure to this issue I will be most grateful This company provides zero costumer service and intermittent support Please Help You guys keep responding talking about I need follow the process I have followed and complied with everything that was asked of me and yet my situation has not changed How about answer your customers email and we won t have to resort to making a complaint

About Cex

The leading cryptocurrency exchange platform offers different trading options, provides 24/7 customer support, high level of security, and stable deposits and withdrawals. Buy & sell crypto & bitcoin online with CEX.IO

United States

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