Coffeeitalia Reviews

Ordered a coffee machine and latte cups Thankfully the machine was fine 2 months later still waiting for cups Tried ringing contact forms etc nothing so far I would not buy from them again Edit following reply Thanks for getting back and making the effort to reply I received no communication with regards to the issues you mentioned if I had received such communication previously then I would not have to resort to trust pilot This was my first online review ever and all because I felt frustrated at the lack of of response from your company No emails and no answers to telephone calls I am happy to wait for the latte cups If you read my review it was succinct accurate and mentioned the coffee machine was fine Your obviously not an online scammer I don t understand the star system I have changed it to 2 stars My point still stands

I have just purchased a refurbished Gaggia Magenta Prestige from this company Before placing my order I was told that this machine had been used for a short while in a trade show otherwise it was unused However the labels on the box I received appear to tell a rather different story One label shows that this machine had originally been delivered to another distributor in the UK Another shows that it had been returned by a customer under warranty I have been given no explanation as to the pre-sales misinformation I was given Nor do I have any knowledge of why the machine was originally returned

Ordered a 700 coffee machine Order placed 20th June Product arrived 20th July Paid via bank transfer did not receive a confirmation of payment my emails ignored Product lost during delivery via UPS I had to call many times to Caffe Italia AND UPS to follow up Would have wished Caffe italia to take the initiative to follow up a lost package they sent as UPS refused to provide me further details as Caffe Italia was the sender of the package Lost package wasn t resent until several weeks after first order No reimbursement offered for my time wasted and delayed enjoyment Barbara on the UK phone customer service was kind and friendly that helped

Delivery of machine was fine but I tried to send one to a friend abroad and after confirming they could ship to that country they wanted to send it to me Also as soon as I needed a filter replacement they directed me to a random website that never replied to phone calls or emails Disappointing