Coffeeitalia Reviews

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Piet

2 years ago

great machine and definitely lowest

great machine and definitely lowest price It took a week for delivery straight out of Italy though and understood from the Logistics contact Matteo they are in the middle of a new logistics system so that the communication track trace is a bit manual mode emails at the moment No big deal though and I hope they have their system automated up and running soon so that also the communication is bringing them to 5 stars Meanwhile I enjoy super espresso from the Rancilio Silvia latest Edition

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C sedden

2 years ago

Satisfied customer

On delivery the water tank was broken after sending photos of the broken tank satisfiedit took two weeks for the replacement to arrive Having had a KitchenAid previously I was pleased to see how well the Giggia performs It heats up quickly and has a handy auto switch off The steamer works very well but I feel it could do with having a slightly larger radius to swing away from the machine I am very happy with my purchase and feel it is well worth the price

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Snowology Sainte Foy

2 years ago

Excellent Products and Services

I recently ordered a Nuova Simonelli Oscar ll espresso machine from Coffeeitalia It was a company purchase so VAT information was important The guys at Coffeeitalia couldn t have been more helpful Excellent communication and our machine arrived in a speedy fashon and exceptionally packaged We are now a small business enjoying fabulous coffee off this brilliantly engineered machine Very happy indeed

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Will

2 years ago

Attentive Support

When our staff Coffee Machine broke the customer service was readily available and through an email exchange the machine was fixed within 24 hours of the first email Having access to someone knowledgeable about the coffee machine saved hundreds thousands of pounds for the cost of repair replacement I would have preferred a phone line directly to the maintenance department but email did work well

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Ben Peter Catchpole

2 years ago

Great place to get your Coffee Machines

I can certainly recommend Coffee Italia They have amazing prices and definitely know what they are talking about they go straight to the source when it comes to getting the right machines from the right manufacturers Customer service was excellent communication back and forth was great Delivery took longer than expected but my coffee machine arrived is warmly received

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J McDonald

2 years ago

Great Like New Coffee Machine

Our coffee machine arrived in under two weeks and worked perfectly It was in great condition contained the instruction manuals and the correct plug adapter for Ireland I deducted one star as the website implies the machine is to be delivered through Amazon and is trackable this is not the case In saying that I would order through caffe Italia again

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Danny

2 years ago

Very good prices

Exceptionally good price for my espresso machine and under the circumstances of Covid-19 good delivery time Responsive to enquiries too The machine arrived with a UK adapter for the continental European plug rather than a fitted UK plug the website promised but that s not a problem Machine was despatched from Italy not the UK

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Dimitrios Giannopoulos

2 years ago

Refund received

I orders 3 days ago a Gaggia Babila I received the order confirmation email stating that the item will be shipped in 24 hours 3 days later no response to my email no possible to reach the call center What s going on here Update I got a call from Marco He said we never shipped to Nepal before so we need to check the rate and today you will hear from us This should be a simple API connection to DHL right on checkout One day later and no email received Finally I received a full refund Thanks

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Vic Lawson

2 years ago

Service was very good and my coffee perfect

Service was very good and my coffee machine looks beautiful with a free bag of beans The machine has some hiccups regarding condensation and drip tray filling up regularly The button for the expresso plays up coffee grinds ends up at the back of the machine We clean our machine daily to get a cup of the Best coffee ever

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Richard McGuire

2 years ago

Caffe Italia s redemption

Update on my previous review Today I celebrate the success of follow Cafe Italia s customer service process thank you to a customer agent called Matteo I have been reimbursed fully for my courier costs to get my machine repaired and have been reassured by Matteo that in the future if my machine breaks down under its warranty I will be reimbursed for my courier costs Delighted with this outcome Thank you to Matteo

Rated 3.64 out of 5 by 134 Happy Customers

great machine and definitely lowest

Satisfied customer

Excellent Products and Services

Attentive Support

Great place to get your Coffee Machines

Great Like New Coffee Machine

Very good prices

Refund received

Service was very good and my coffee perfect

Caffe Italia s redemption

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