Coffeeitalia Reviews

I have received today my Rancilio Silvia V5 2019 refurbished machine It is in a good condition with minor wear and tear However for some reason the machine is rocking on the counter that is pretty weird I don t know if the body is twisted slightly or The homepage states that it is sent from the UK and supplied with UK plug The tracking showed it came from Italy with European plug and 3 adaptors no scoop and no back flush rubber supplied Now it makes sense that how on earth they can have still one left on the homepage after I bought mine and before I bought it it said there is only one left available These machines may not be showroom demonstration equipment as it is stated on the page The group head wasn t properly cleaned as burnt coffee fell off and the portafilter had some coffee oils on the underside the fastening pegs I think there is nothing wrong with selling refurbished equipment but be transparent about where the equipment is coming from and at least clean backflush and descale the machine properly I haven t got the chance to try it yet but I am curiously waiting if i will have any more surprises

I was nervous about ordering given the extreme reviews on this site I avoided the offer of 2 5 discount if you pay by bank transfer as the terms and conditions are Italian law If anything went wrong you would be stuffed I paid by credit card to ensure I would get my money back if I was scammed My item went missing en route and for a whole week I had no update from Caffe Italia or Fedex TNT who were shipping from Italy so I started a s75 credit card claim through my bank Finally I heard back from them the issue was resolved each party blaming the other and I got my machine 9 days after I had expected it My only gripe was that it came with a European plug and adapter which I can live with - it was not the sort of adapter you take on holiday - it was something more permanent looking I have had the machine Silvia for a week now and the only issues with it have been a result of my incompetence If you want Amazon customer service go to Amazon I am pleased with the price I paid but shudder to think what my experience would have been if the machine had been faulty

the costumer service is arrogant and don t have profile to speak with clients but i have received the products is good order

Very happy with my purchase good product at a fair price however shipping and communication could be improved Although the product showed as in stock delivery took 25 days This timeframe was not communicated at all the website says nothing about delivery taking 3 weeks When I contacted Cafe Italia 7 days after my purchase I was told that the item had shipped but they could not provide tracking information Another 7 days after this I received a notification from the delivery company that they had received the item for delivery From here the delivery was a pretty standard 5 days but not great that there was such a delay on getting the item dispatched to me and that this delay was not communicated at all Very happy with the machine once it arrived it was well packed and as described Would have been much better had they just upfront about the delivery timeframe on the website or let me know once I had placed thee order that delivirey would take around 3 weeks The majority of my emails were not responded to although I did manage to get through on the phone

No reply to my emails Also caff Italia did not inform me on my delivery date therefore I had no idea when my order would arrive

Will happily update this review depending on how the support process goes - but my first experience hasn t been ideal It took a little longer for the tracking info to be sent onto me than I was expecting assumed it would be an automatic process but had to ask for details - not a massive issue but I though this was coming from within the UK - not a deal breaker but just a little conflicting Finally arrived ordered 9th Oct on the 20th Sadly the hopper is cracked quite severely and has an EU plug not UK - this is a 240 grinder so not really the welcome I was expecting While I can arrange parts and fixes if required awaiting what happens next not the out of box I was experience and sadly means a quite a bit more waiting Hopefully the customer service can deal with this - and I will update this accordingly but not overly happy to begin update received a nice reply very quickly and a new part is being shipped soon - can t fault that response

We get our cargo finally but they hv to improve their service and communication significantly if they want establish long run relationship with customers

I ordered a Rancilio Silvia Grinder package at a very good price and 5 for Within 5 days delivery On top of this you are charged an extra 5 that was never mentioned until checkout for heavy duty packaging It would be nice to be offered the opportunity to purchase it with weak sub-standard packaging but the option wasn t there One week later and I had received no updates from either coffeeitalia or UPS who were supposedly delivering it I sent e-mails to every address on the site and eventually received the machine one week later than expected I was given 1kg of coffee as compensation for the delay but an update would have been appreciated I may have just been unlucky and this may be a great company But to me customer service is more than just selling good products at a cheap price

Pre sales was excellent Ordered coffee machine but wrongly assumed it was from Australian stock They didn t seem to have any and sourced the product from overseas Italy I found them unclear on the question of exactly when the product will be shipped Marco just saying to expect it in 3 - 5 days It took 14 days and it came from Italy via Paris 4 days Dubai China Vietnam Singapore Did ask for a refund but I didn t get a response until a few days it arrived I was offered 70 by Matteo for the inconvenience which I accepted Communication when things go astray was lacking up until this time Good communication would have solved a lot of my concern I was quite dissatisfied but the partial refund which was done promptly has rectified this Now to get the machine into action it does look very good

I have received the Rocket espresso machine that I ordered 6 weeks ago The process was not without some hiccoughs and delays and I was not kept informed as to the reason but had to keep chasing Nevertheless the machine has finally arrived and I received some coffee as compensation for the delay I was sold a separate tamper at additional cost for the machine even though the box containing the machine includes a nice quality metal tamper of perfect size Overall very slow but they get there in the end