Coffeeitalia Reviews

When I put in a complaint about my new machine there was nothing wrong with it I just wasn t used to the setup the team were most helpful and most gracious when it became obvious the mistake was mine Thank you

Just bought a new espresso machine my second from Caffe Italia Matteo was great answering questions and ensuring prompt shipping

We love our new Elektra espresso machine Matteo De Stefani at Caff Italia was super responsive when I had a few questions along the way The delivery was prompt and the machine was well packed to ensure that it did not get damaged And the coffee is delicious Grazie molto

Excellent customer service from Caffe Italia I bought a bean-to-cup machine from them a couple of years ago they provided excellent advice on choosing the most appropriate model for my needs which resulted in me being very happy with my final choice a Gaggia Magenta Prestige More recently I have been looking to upgrade my machine once again Caffe Italia thank you Matteo have gone out of their way to provide tailored advice on selecting the most suitable machine This advice is much appreciated as high-end bean-to-cup coffee machines represent a substantial investment

Had some issues with my 3 month old coffee machines output Received prompt responses and sound advice Thank you so muchJ

Great support I bought a coffee grinder 2 years ago and it stopped working all of a sudden The team supported me from remote and helped me fix the grinder that works perfectly now It took less than an hour end-to-end Thank you

I bought my Gaggia Classic Pro last year and I have been enjoying it a lot Recently I decided to descale my machine with the help of Caff Italia Thanks to them I can still enjoy the great espresso shots

Very helpful and professional advice I had no idea really about what I wanted other than the make and model but was soon steered in the right direction and now I am the proud owner of a lovely looking machine The back up was instant and friendly too I will be revisiting these guys for any further equipment or answers to questions for sure Thank you allMark Bernhardt

I recently had the pleasure of purchasing a La Pavoni Competente coffee machine and I must say the experience has been nothing short of exceptional From the unbeatable price to the speedy delivery every aspect of my purchase exceeded my expectations What truly set my experience apart however was the outstanding customer service provided by the team and more specifically by Matteo De Stefani Facing an issue with my new machine I reached out for support and Matteo s responsiveness professionalism and genuine care in ensuring a swift resolution were remarkable Not only was my issue addressed immediately but the company also went above and beyond by providing a free replacement part to ensure my coffee machine was in perfect working order It s rare to encounter such a combination of competitive pricing quick delivery and exemplary customer service I wholeheartedly recommend them to anyone looking for not just a product but a truly positive buying experience A huge thank you to Matteo and the team you ve gained a loyal customer

Excellent customer service Very pleased with the quick and informative responses received from Matteo De Stefani Have yet to unpack the new machines check everything is ok and enjoy a coffee but happy with the service and delivery