Comenity Reviews

I have not had or used a Pier one Card

I have not had or used a Pier one Card for over ten years In November of last year received a bill from TEN years ago that was payed in full TEN years ago after many phone calls and letters no resolve How do I receive a bill on a ten year old charge FRAUD I received a letter back stating there will be no extra charges or interest charges until it was resolves and that was January of this year two supervisors agreed that there has not been a charge since 2010 FRAUD

Unethical and Fraudulently charged late fees

I bought my house in October 2020 and tried to change my address with Comenity bank for my credit card several times I called and wrote the new address on my payment stub Still they would not change the address I paid off my credit card account in full with Comenity Bank at the Lane Bryant store because I was not getting my statement Comenity Bank charged me a 9 52 late fee It was not my fault the payment didn t arrive at the bank on time Maybe there is a flaw in their system When I contacted Comenity Bank they would not waive the fee and they continued to charge me late fees on the 9 52 They would not work with me because they said the 254 03 had been turned over to collections I do not even owe this debt and it is continuing to affect my credit score to the point where my home insurance doubled and is now 450 more a year I m sorry but this is a fraudulent charge to me and Comenity Bank has unethical business practices This bank harassed me to pay it they made collection calls and have been rude and distrustful even though I paid my account in full and closed the account

Hardrock casino is peddling this credit

Hardrock casino is peddling this credit card as a promotion to their patrons I signed up got approved was handed my credit limit and APR and a disclosure brochurefrom a Players Club employee I was then told to proceed to the cashier to retrieve my new credit card I was told it was activated and can use it immediately wrong I called customer care 3 x that same day to try to get information on this new card my questions were do i need to activate the card do you have an app Where do I get a pin Do you offer cash advances I got 3 different answers from 3 different males with very a heavy dialect that I had a hard time understanding No one could help me I was told a pin should have been in an envelope at the time the casino produced my plastic card I was told I needed to wait 24 hours to have my registration on their website to take affect I was told there was no cash advance feature but another rep said there was 20 of the credit line That was day one the following day on Saturday I called back because the card was declined at the ATM and was locked The cashier supervisor was surprised the card transaction was declined at the cage since a pin number was not needed I proceeded to call 2x to customer service at the credit card bank and was told the card was too new the card was locked and my registration info on the comenitydotnet Hardrock was invalid So my credit file has an inquiry to some unknown bank that produces credit cards to businesses but with no support no answers and very very uninformed players club employees that are pushing these cards with a bank with HORRENDOUS ratings I am reporting this to the Consumer Financial Protection Bureau

I as of today have suddenly been

I as of today have suddenly been charged a 487 77 interest fee on 600 balance without notification I have not been able to access the card that floor and decor stopped using while I had a balance on it so I have not been able to pay it off as per usual It will only take the minimum due auto draft I can t access anything it won t another to card exists and tried to only get me to sign up for a new one They were of zero help to me and said they would not reverse the charge and that they sent emails I never received This is fraud to not allow me to access the portal to pay off before the year end It s entrapment and shady This is the first time I was able to get ahold of a human being and they took zero accountability for trapping me so they could take advantage Do not ever use Comenity Bank for anything They lie and cheat and take all your power to make double payments or pay off the balance in full as I always have This is horrible business and they will take advantage of you

AAA betrayed us by selling their credit

AAA betrayed us by selling their credit cards to Comenity Bank I put a small charge on the card to keep it active and should have just let it lapse The website didn t work properly and wouldn t add my payment info so I was a day late paying it and there was a 25 fee I am NEVER late on anything so called them to tell them I would cancel the card but the customer service rep said they would take off the fee next statement Surprise surprise it s not gone I have tried to call their customer service number and get transferred to dead air Somehow I don t think anyone is there I just want to cancel the card but I object to paying a 25 fee because their website didn t work properly However it might be worth it just to get rid of them forever I somehow doubt I will ever hear from them My phone has been on dead air for over 17 minutes now

CONSUMER FRAUD

CONSUMER FRAUD FILE WITH YOUR STATE S ATTORNEY GENERAL S OFFICE RECORD YOUR CALLS WITH COMENITY CUSTOMER SERVICE AGENTS They acquired AAA Visa credit card from Bank of America Since the acquisition six months now their website rejects access to register for access to my CC account I have spoke with customer service numerous times wherein they state they are upgrading their system and just keep checking back I was told paper statements can t be sent to me until I register on their website People are led by example it is glaringly apparent Comenity is led by MORONS My consumer fraud complaint has been filed today with the STATE OF OKLAHOMA ATTORNEY GENERAL GENTNER DRUMMOND CONSUMER FRAUD UNIT

Trying to do the right thing in a tight economy

Trying to do the right thing doesn t work with Comenity I had a balance due that I paid in full to take my account to a zero balance on the due date I started receiving calls from Comenity saying that because I paid the balance after 5 on the due date that a late charge was added to my acct and now a late charge has been charged to the late charge and on and on I do not understand how if I paid to a zero balance on the due date how can you charge a late fee because it was paid after 5 last I checked a date stays the same until 11 59 pm

Worst customer service I have ever

Worst customer service I have ever spoken to They are condescending disrespectful and careless When I asked to speak to someone else they said that there is no one else Asked for senior management - there is no one else Asked for the executive department - there is no one else Asked for the legal department number - There is no one else and what we say goes Maybe their customer service representatives are attorneys I mean they must be if they are citing laws Jared and Comenity Bank will never have my business again It must be an anomaly that they have no record of me making my final payment and are sticking me with 4k in expired promotional interest When offered to pay in full immediately like I thought I had nope pay all interest