Myconsumers Reviews

It looks like the website redirect you

It looks like the website redirect you to multiple websites to steal your personal info

Stay FAR AWAY from CCU

Consumers Credit Union is incompetent They notified me of potential fraud in November For whatever reason it was still approved to be changed They cancelled the card for me HOWEVER the fraud charge was reversed from the merchant Then Consumers put an adjustment CHARGING ME THE VALUE OF THE FRAUD CHARGE On the new card the merchant then refunded again So it should wash all those charges right Well they still didn t balance the cancelled fraud card and they sent me a misspelled letter saying they took away my card access on a closed card and my account was 90 days overdue Signed with just CCU Adjustments No number no email Great Then I called 8 different times before 1 person actually followed up on their call back as promised However in the time of these calls they now charge my current card a 3rd card an adjustment reversal of the fraud charge The person who actually called me back said that I owe it because they want the money back since the merchant refunded CCU never gave me any credits to my account They only charged my account with their adjustments I don t understand how you can be this incompetent It s literally simple accounting In total there was three charges of 189 between two cards 1st 3rd There was two refunds of 189 on the first and second cards They were balanced until they added a new charge on 3 5 trying to get money back for the money they didn t actually give me in November So yeah don t use Consumers There s a lot of better credit unions out there and there are ones that give out better APR credit cards and interest on checking accounts so I m definitely leaving this company because I just can t believe how ridiculous this whole thing is

another bank ripoff

My fault for being poor I guess but they charged me 30 for going over my balance by 1 50 It says right there free checking but it s a lie it s not free Deceptive and blatantly false advertising So they are lairs Why would you trust liars with your money

NO STARS this is a scam offered by

NO STARS this is a scam offered by nerdwallet com they are all in this together please avoid because you will be broke and you won t get your money back The first sign of trouble is that it takes over two weeks for the account to be accepted

Non-existant customer service

Want a bank far away with little to no contact or customer service Then this bank is right up your alley Each time I try to contact someone about anything you have to go through the front line of tier one chat support and they are of little to no help 80 of the time so far They could not even give me an email of ANYONE at the bank to find a human to talk to that knows something I asked about a setting on the site a few weeks ago and the response from chat was I don t know About a simple setting on the site not rocket science Terrible customer service Edit Again now in march customer service did not even know what was on their own site ridiculous DO NOT TRUST

STAY AWAY if you like access to your accounts and customer service

This USED to be an awesome credit union but the last 10 years or so it has devolved into a nightmare I have wasted hours and days trying to get an issue with my account resolved Three times I have been told someone would return my call by the end of business never received a call That is after waiting on hold for hours They closed the lobby of the branch near me because they can t get employees to work Rather opening say 1 day a week there and closing another branch for that day The lines for the drive through take a minimum of 45 min

CCU has been a nightmare

CCU has been a nightmare They have blocked my checking account and debit card for no reason whatsoever SEVERAL times leaving me unable to access my own money I waited for 3 hours three hours at a Co-Op branch to withdraw my own money because they had an error in the system and the branch would not allow me to make the withdrawal Customer service is terrible they will lie to you to get you off the phone When I tried the chat option in the app the representative told me he couldn t login to his own system and told me to wait for a phone call 0 10 on all fronts There are better banks out there that actually know what they re doing and CCU is NOT it

Company is too big for quality customer service

Company takes out automatic payment after I already made a payment That s stupid I requested a refund of the extra payment on 1 17 23 and the rep said it would take 1 day It s now 1 22 23 and still no refund I was told on 1 20 23 that I would get refund that day still no refund At this point I m tired of contacting them I believe the Company is too big for quality customer service I wish someone would have personally made sure I got my refund especially after multiple phone calls and chats

I hate this bank

I hate this bank I literally have mental trauma from what they did to me and the psychological games they played with my head Took 2 000 of my money that I needed for doctors and never gave it back then Pretended they didn t see it on their end Lied over and over Made me call in countless times to verify every transaction and if I made it and used psychological techniques to try and make me look crazy They are horrible and why should I pay my bill after all the abuse I took I hope they get shut down