Compassmining Reviews

Compass — Bitcoin Mining and Hosting

3.65
121 reviews
Great Rating
Based on 121 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 120 reviews

Customers report very good support responsiveness and knowledgeable help from specific representatives. Many note slow or inconsistent customer service and frequent delays. Delivery and deployment are often slower than expected. Pricing is viewed as high or overpriced. Reliability and uptime issues are mentioned alongside improvements over time.

What customers love
  • Responsive team
Common concerns
  • High pricing
  • Delivery delays
  • Unreliable uptime

Last updated 1 month ago

M

Good luck

Ordering and paying was easy Good luck with getting your miner online on time User frustration is at an all time high The discord is full of angry customers or conspiracy theorist William Foxley media guy will ban anyone who says anything out of frustration Any attempts to discuss alternative methods to reclaim the stuck miners in Russia is deleted under the guise that it is fake Go with someone else if you are mining or buy Bitcoin directly to save yourself the headache Only bright spot Nathaniel and Kris Bakker work here and they seem to genuinely care
T

Worst company I have worked with in my life

DO NOT buy or host anything from compass or you will regret for your life They don t care about anything about after you pay them It s just an eye opener to see all the issues I have had with them - 1 Miners deployed with 2 months delay without any clear notice 2 Miners constantly down and 95 uptime is a joke They also make up excuses 3 I was taking possession of my miners and paid all the invoices and shipping fees four months ago and they haven t shipped my miner still and they won t give an ETA Created a ticket and all ticket updates from them are garbage I suspect they were using my miner for their own mining during the period You money is better off just buying bitcoin if you want get involved Stay away from Compass
N

Absolutely disappointed with the

Absolutely disappointed with the service I received here I brought in my Bitcoin mining ASICs expecting professional and efficient repairs Not only did they take far longer than initially quoted 1-2 weeks was promised me in a message and now i am still waiting after 6 month Upon questioning the staff seemed clueless about the complexities of the hardware I wasted both time and money and now I m set back even further in my mining operations Would not recommend to anyone serious about their Bitcoin mining endeavors If you value your equipment and time look elsewhere
T

Compass has terrible customer service

Compass has terrible customer service and not very honest with their business dealings The miner I have was offline for a large part of the summer and was only up for a few days in the fall They then said they were going to send it to another location It has been 2 months since they turned it off They say that they will keep you updated but I have to go to their site and all it says is that they are the process of moving miners This isn t an update On top of it they have charged a service fee for those months I reached out to their customer service but it is always the same response Last year I filed a compaint with the Better Business Bureau and apologized for the shoddy service but things would get much better with a focus on customer service None of this has been true Also over the summer the bank they did service with became insolvent and was shut-down All I got was an email shortly before this happened I had to rush to get my money out of their account before I lost it all It s been one thing after another and I still don t have a status about my miner I have been thinking of contacting the Better Business Bureau again and or a legislative representative
E

After 2 years of trying to get my 10

After 2 years of trying to get my 10 miners working got about 4 working all the time Rest is in some kind of transition from one farm to another farm and to the next Constant delays one delay after another after another after another after another after another after anther If you still think it is a good idea to work with them read the last sentence 5 times

they use difference reasons to turn off

they use difference reasons to turn off my miners like facility is moving and hold my miner offline for 6 months Totoally scam
Y

I purchased two miners nearly two years

I purchased two miners nearly two years ago The first miner took almost a year at Texas 3 to go online The second miner is still not online after being shuffled to Texas 4 Now they are no longer responding to requests for updates
C

The worst

The worst Stay away from compass mining They are unreliable not trustworthy changing agreements single sided Loosing one of my miners which suddenly is offline since 5 months and so on and so onDon t do it I paid 55 000 USD and made so far 4500 USD in 18 months Compass mining Never again
S

Total scam

Total scam just save yourself some money and time and walk away No this is not slander my miner has been offline for over a year since I bought it I will NEVER EVER recover my investment YOUR COMPANY has failed to provide basic service PERIOD
J

Do NOT do business with firm

Do NOT do business with firm - you will regret it I purchased 4 Bitmain XP miners from them in April 2022 My miners were only deployed in Nov 2022 One went offline less than a month later Dec 28 22 and the rest followed suit in Q1 2023 As of today I have 3 tickets open tickets with Compass on these issues one more than a year the other two more than eight months Throughout this time Compass has been unable to get any of my miners online unable to give any meaningful response about when they will be able to do that and unable to give me any indication they will ever go online I am at this point considering legal action To repeat my earlier statement - do NOT do business with this company if you do you will regret it If you have any question about this just Google Compass Mining Reviews ------------------I m following up on the reply from Compass below Put in another ticket What a joke I already have three open tickets with Compass for this exact issue one ticket is over a year old 143420 the other two 171759 172034 are both over 8 months old All tickets are regarding my miners being offline and all have the same responses from Compass we are working on getting your miners back online If this is their definition of working on it I d hate to see what doing nothing looks like Compass has been unable unwilling get any of my four brand-new I might add miners online - and there are lots of other customers like me just look on Twitter OK X While this is going on they keep selling miners to new unwitting customers and they keep posting to Twitter X how wonderful Compass is to work with I forgot to mention that they took down their customer support line early last year 2023 So your ONLY avenue to communicate with Compass is via support tickets Folks do not be lured into working with this company you will regret it if you do If after this you still consider it then read the contract and terms of service very carefully You will see it is 100 one sided You are contractually obligated to pay the hosting fees while Compass has zero obligation in terms of service level - i e there is no penalty for Compass if they let your miners sit offline for years ask me how I know this

About Compassmining

Welcome to the world's premier bitcoin mining marketplace! Thanks to Compass, now everyone can mine bitcoin.

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Frequently Asked Questions

Compass Mining is a marketplace and service provider in the Bitcoin mining industry. Its primary function is to lower the barriers to entry for individuals and institutions by offering a turnkey solution. The company connects investors with professionally managed mining facilities, handling the complexities of sourcing hardware, securing affordable energy, and managing daily operations, thereby making Bitcoin mining more accessible and efficient.

Compass Mining offers several core services. These include a Hardware Marketplace for purchasing ASIC miners from leading manufacturers; Hosting Solutions where the company deploys and maintains customer hardware in partnered global data centers; Mining Management through a platform for real-time performance and earnings monitoring; and Educational Resources such as guides and market analyses to inform users about Bitcoin mining.

Compass Mining caters to a broad audience, from individual Bitcoin enthusiasts starting with a single miner to large institutions seeking to incorporate Bitcoin mining into their investment or treasury strategies. The service is designed for those who may lack the technical expertise, time, or capital required to build and manage a private mining operation, offering them a convenient and managed investment avenue.

Compass Mining's hosting solution involves securing contracts with mining facilities worldwide. After a customer purchases hardware, Compass handles the logistics of deploying and installing the miners at these partner sites. The company manages the ongoing maintenance, uptime, and infrastructure, providing customers with access to competitive, often renewable, energy sources without the need for direct facility management.

The key benefits are convenience and reduced operational risk. Compass Mining removes the traditional complexities of Bitcoin mining by managing hardware procurement, logistics, hosting, and maintenance. This allows clients to focus on the financial investment aspect. Additional benefits include geographic diversification of mining operations, access to competitive energy rates, and transparent tools for monitoring miner performance and earnings.
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About Compassmining

Compass Mining: An Overview

Compass Mining operates as a prominent marketplace and service provider in the Bitcoin mining industry, designed to lower the barriers to entry for individuals and institutions. Its core mission is to make Bitcoin mining accessible, simple, and efficient by removing the traditional complexities associated with sourcing hardware, finding reliable and affordable energy, and managing daily operations. The company functions as a bridge connecting retail and corporate investors with professionally managed mining facilities across the globe.

Core Services and Business Model

The platform primarily offers a turnkey solution for Bitcoin mining. Customers can purchase or host mining hardware through Compass Mining, which then deploys and maintains the machines in partnered data centers. This model provides several key services:

  • Hardware Marketplace:Users can browse and purchase a variety of ASIC (Application-Specific Integrated Circuit) miners from leading manufacturers. The company often facilitates bulk purchasing, which can provide cost advantages.
  • Hosting Solutions:Compass secures contracts with mining facilities worldwide, offering customers geographic diversification and access to competitive, often renewable, energy sources. They handle the logistics, setup, and ongoing maintenance of the hardware.
  • Mining Management:Once deployed, the company’s platform allows users to monitor their miners' performance, uptime, and Bitcoin earnings in near real-time, providing transparency and control.
  • Educational Resources:The website features a robust blog and resource center with articles, guides, and market analyses aimed at educating both newcomers and seasoned participants about Bitcoin mining economics and technology.

Target Audience and Value Proposition

Compass Mining caters to a broad spectrum of clients, from individual enthusiasts looking to start with a single miner to large institutions seeking to add Bitcoin mining to their treasury strategies. The primary value proposition is convenience and reduced operational risk. By managing the intricate details of infrastructure, energy procurement, and hardware maintenance, Compass allows clients to focus on the financial aspect of mining as an investment. Their service model is particularly appealing for those lacking the technical expertise, time, or capital to build and manage a private mining operation.

Geographic and Strategic Focus

The company emphasizes strategic placement of miners in regions with stable political environments, reliable infrastructure, and low-cost electricity. This focus on optimal location is critical for mining profitability. Compass Mining has publicly highlighted operations in areas like the United States and Scandinavia, aligning with the industry's broader trend toward sustainable energy and regulatory clarity.

Transparency and Industry Context

Operating in a volatile and capital-intensive sector, Compass Mining provides tools for calculating potential profitability, though it clearly communicates the associated risks, including Bitcoin price fluctuations, network difficulty changes, and operational variables. The company positions itself within the larger narrative of strengthening the Bitcoin network by promoting decentralized and professionally managed hash rate distribution.

In summary, Compass Mining serves as a comprehensive facilitator in the Bitcoin mining ecosystem. It democratizes access to mining rewards by offering an integrated platform for purchasing hardware, securing hosting, and gaining operational insights, thereby enabling a wider audience to participate in securing the Bitcoin network and potentially earning rewards through a streamlined, managed service approach.