Completeaquatics Reviews

Complete Aquatics | Aquatic Superstore

completeaquatics.co.uk
3.58
139 reviews
Great Rating
Based on 139 user experiences

Rated 3.58 out of 5 by 139 Happy Customers

43.2%
14.4%
13.7%
14.4%
14.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 139 reviews

The majority of reviews for Completeaquatics are positive, with customers praising the product quality, fast delivery, and helpful customer service. However, a significant number of negative reviews highlight issues with delayed deliveries, damaged goods, and poor communication. The overall experience appears mixed, with satisfaction heavily dependent on order fulfillment accuracy.

What customers love
  • Great product quality
  • Good prices
Common concerns
  • Damaged items
  • Out of stock issues

Last updated 3 weeks ago

J

I would buy from Complete Aquatics in a nano second

They kept me informed from ordering to delivery Also l was really happy that delivery was FREE even though it was heavy and fragile Thank you
S

They kept in contact with me one of the

They kept in contact with me one of the items was out of stock but they reimbursed me within two days and everything is a good price
S

Good Customer Service

The purchase I made through Complete Aquatics eventually went through OK Initially the items were out of stock but was told they would be sent to me as soon as they arrived to them I hadn t heard from C A for over a week not even a progress update As I had paid upfront I then rang C A and spoke to Customer Services They were very helpful and said they had emailed me after confirming I hadn t received anything the Cust Serv member suggested I look in my computer s Junk folder Lo and behold there it was an email informing me of my delivery s progress This had been my first online purchase from C A so the security measures I ve got on my computer didn t recognise their contact The goods were delivered all correct and undamaged a couple of days later Good result
R

Great product

Great product easy to set up product came well packaged however the feeding lid had a small corner chipped on opening Yet to fill water and test the filter pump and heater
D

There was a problem with an out of date

There was a problem with an out of date product that was sent to me When I informed them they dealt with it Straight away and replaced it with a larger bottle I have dealt with the Company for a while now and have always had top class service
N

We had a small glitch in communication

We had a small glitch in communication but it was quickly sorted and had a call from them to advise on the delay so service was very good and product arrived swiftly
C

Package damaged incomplete unable to contact company

Received a crushed partially open parcel missing many of the items I ordered I cant contact the company as my emails are being rejected as spam and they don t seem to have a phone number Complete Aquatics have replaced the missing items which arrived yesterday and were well packaged I have updated the experience rating
A

The only reason I ve rated 4 5 and not

The only reason I ve rated 4 5 and not 5 is because you can not contact the company by phone I can understand that companies can be busy but the service would be much better service if you can contact them over the phone other than that everything was great
D

Product received was after best before

Product received was after best before date but used anyway Fritzzyme 9 Not sure if should have been a fine suspension as arrived as a clumped suspension which I couldn t get to break up fully
G

Everything arrived in one piece

Everything arrived in one piece However having paid a lot extra for a Saturday delivery they attempted to deliver on Friday and then Monday I managed to get it dropped off at the DPD drop off shop in the end but having paid the extra it was a bit disappointing Especially as they never replied to my email

About Completeaquatics

Leading aquatics online superstore offering marine aquariums and freshwater aquariums and more. Rated 5 stars on TrustPilot. Free UK delivery available.

United States

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