Completeaquatics Reviews

Complete Aquatics | Aquatic Superstore

completeaquatics.co.uk
3.58
139 reviews
Great Rating
Based on 139 user experiences

Rated 3.58 out of 5 by 139 Happy Customers

43.2%
14.4%
13.7%
14.4%
14.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 139 reviews

The majority of reviews for Completeaquatics are positive, with customers praising the product quality, fast delivery, and helpful customer service. However, a significant number of negative reviews highlight issues with delayed deliveries, damaged goods, and poor communication. The overall experience appears mixed, with satisfaction heavily dependent on order fulfillment accuracy.

What customers love
  • Great product quality
  • Good prices
Common concerns
  • Damaged items
  • Out of stock issues

Last updated 3 weeks ago

R

Easy to re-order products

I was running low on some fish food Instead of having to navigate through the website I could easily go to my account and view my previous orders from there I found the product I needed and ordered it again Had email confirmation of my order and then another to say it had been dispatched Arrived within a couple of days and packed very well
D

Bought a large Habistat Terrarium

Bought a large Habistat Terrarium Was a little apprehensive as its glass but it was the cheapest I could find plus free delivery It came next day as described very well packaged and is perfect Thanks very much and will use again
P

Was very pleased with the service and

Was very pleased with the service and speed of delivery considering it was a standard delivery from Royal Mail Will definitely use Complete Aquatics again
M

Ordered a part for an Oase filter

Ordered a part for an Oase filter Chris at Complete Aquatics kept me in the loop at all times as the part was coming via Oase main dealer UK and there was a slight delay Great customer service Would highly recommend
S

Simply the best

The service from these people is impeccable went above and beyond what I would have expected I m hooked for life I will always give these guys first shout 5
T

Good staff

Good speedy and up to date information with this Seller Friendly and helpful too
B

Ordered wrong item

Ordered wrong item only noticed when they emailed receipt contacted and got a reply within the hour and all sorted not bad for Christmas eve as I thought they wouldn t bother until after Christmas
S

Ordered a aquarium cabinet recently and

Ordered a aquarium cabinet recently and it was doubly well packaged These mdf cabinets have a habit of being damaged in transit and the extra packaging in this instance was a great idea Saves on returns and customer frustrations Nice one
B

Excellent Customer Service

I purchased a new fish tank from Complete Aquatics but unfortunately when it arrived there was a crack in the glass The package was packed really well I think some of the filter stones came loose inside the tank while in transit and caused the damage probably the manufacturers fault and not Complete Aquatics But what really impressed me was how this company dealt with the problem They were very apologetic and offered me a refund straight away Think i was just unlucky on this occasion and I would have no hesitation using this company again or recommending them
R

Fantastic first purchase

Fantastic first purchase Great communication when I had a query quick delivery and notifications along the way Fully recommend- I ll be back for sure

About Completeaquatics

Leading aquatics online superstore offering marine aquariums and freshwater aquariums and more. Rated 5 stars on TrustPilot. Free UK delivery available.

United States

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