Concept2 Reviews

Home of the best-selling RowErg -SkiErg -BikeErg United Kingdom

concept2.co.uk
4.40
58 reviews
Great Rating
Based on 58 user experiences

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Rated 4.40 out of 5 by 58 Happy Customers

75.9%
5.2%
6.9%
6.9%
5.2%
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AI Review Summary Based on 58 reviews

Customers consistently praise Concept2 for product quality and outstanding customer service. Delivery and ordering processes are generally described as easy, quick, and professional. Many reviews highlight responsive communication and reliable support from the company. Some negative reviews mention slow delivery or issues with third-party couriers. The most frequently mentioned strengths are product quality and customer service, while the main weaknesses relate to occasional delivery problems.

What customers love
  • Great product quality
  • Easy ordering
Common concerns
  • Expensive pricing

Last updated 2 months ago

A

Fantastic Customer Service and Product

I ve owned a Concept 2 row erg since 2008 and never really had a problem or the need to contact customer support It s been a brilliant machine but clearly suffered some kind of failure last week when I started to row I initially contacted via Chat but was soon in touch with Elisa in Nottingham I submitted some photos and within minutes the problem had been diagnosed and a significant new part was on its way to me at no charge Really really good service and reinforces Concept 2 s reputation as brilliant in their after-sales service - even 16 years later
N

The team was professional

The whole team was exceptionally helpful and supportive to work with for an event using Concept II machines I couldn t recommend Concept II more for anyone who is looking for a reliable machine to exercise on I would not use any other machine for rowing as it truly reflects accurate information for power output and subsequently provide clear feedback on your fitness journey
O

Really nice company to deal with

The team was professional attentive and went above and beyond to ensure my needs were met I truly appreciate the prompt communication friendly demeanour and the effort to make my experience seamless
C

Fantastic customer support

I bought the BikeErg and my thoughts are that it s built like a tank and will last forever The monitor is simple to use and well thought out Even the assembly has been made painless and all tools are supplied However I am not a cyclist and after a while of use I decided to return it under the 30 day money back guarantee I was expecting it to be difficult but it was exactly the opposite Customer service could not have been more helpful so they get a 100 from me If you re in doubt you have a 30 day trial period and a fuss free return

About Concept2

For over 40 years Concept2 has been making top-quality exercise equipment that gives you a great workout in your home or gym Dedicated to excellent service and your success Shop now for our RowErg rowing machine SkiErg ski machine or BikeErg indoor exercise bike

United States

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