Concept2 Reviews

I purchased a skieg and stand to add to the home gym both arrived without any issues delivery team great however the stand at 180 arrived which is a simple piece of ply wood roughly cut with a non slip coating there s also a 2mm metal tube to provide additional support The quality and finish on the item isn t what you d expect for 180 so I raised this with the customer service team First set of responses were robotic their main aim is to avoid being helpful courteous or friendly but just get the basic job done As the item doesn t meet satisfactory quality I ve requested a no cost return and refund under Consumer Rights Law - yes I ve had to do some research to get these guys to be helpful to a customer The battle continues now with the MD trying to convince them to abide by the law There s a few customer service complaints about these guys around in forums I m concerned about warranty and any other after sales support Think twice I know these guys are the market leaders but if you need the aftersales support you may run into the same challenges I have

Concept2 are a massively frustrating company I ve dealt with them on many occasions so feel more than qualified to comment As many will know they are an American company They manufacture superb exercise equipment and parts accessories for that equipment So far so good The problem is that a lot of the UK staff are very casual and disorganised in their approach and you have to persist doggedly on some occasions to get the result that should come instantly You get the impression that the UK arm of the company are remote enough to avoid being effectively managed I could say more but I m not going to Let s just say that some of their expensive parts are available new for far less than from C2 if you know where to look They are sometimes less than helpful and sometimes have a surprisingly poor knowledge of their products and other issues you d expect them to be on top of There s an exception to this a lady called Monique is a credit to the company So in short fantastic equipment but good luck dealing with the UK staff

I sincerely regret purchasing this from concept 2 I thought buying through the manufacturer would be the quickest way I should have bought it through Argos or Amazon for the same price and had it the same day Terribly slow and the delivery company is poor No slots for a week and then they can deliver from 630 and 5 and you have to be in Very unimpressed

Good product which gave me about 7 years of regular use but UK customer service is sadly lacking I reached out for some help in getting in touch with someone independent who might be able to help fix my broken machine and they couldn t have been less helpful I understand they don t service the machines themselves but would have been nice to have been pointed in the right direction instead of just being dismissed Too much good choice out there these days to consider buying a new one