Concept2 Reviews

I bought the Model D rowing machine based on many 5-star online reviews I bought directly from Concept2 The very heavy 31kgs package was delivered by Tuffnells who are a disaster and the worst courier service I have ever encountered I saw the delivery driver arrive and expected him to bring the package up the communal open stairway to my second floor flat already knowing that Tuffnells are not insured for their drivers to actually enter my property He dumped the package onto the hard concrete floor at the entrance to the block This burst open the package and broke up much of the expanded polystyrene surrounding the rower The driver was suposed to get my signature for the goods which have a value of 872 but there was no delivery note and the tracking website showed that he had signed for the parcel himself which is illegal I could not take the parcel upstairs and my two neighbours who are 82 and 91 years old and in poor health could not assist As I have not signed for the parcel it is still the property of Concept2 and in the care of the courier company Tuffnells In signing for it the driver has in effect stolen the parcel I have now seen CCTV footage from two different cameras The picture quality is good enough to show that the driver had already removed the delivery note from the plastic envelope on the oustside of the package so clearly had no intention of knocking on my door The footage shows him literally throwing the package from shoulder height onto the hard floor and then running to his vehicle and driving off very quickly This footage and order and delivery details have now been passed on to Lewisham Police Station since the package has disappeared overnight Concept2 should change the way it packs high-value heavy items the cardboard box is very flimsy and also find a more responsible courier to make its deliveries I have been in contact with both Concept2 and Tuffnells but no action has yet been taken

Ordered a Concept2 Rowererg and had money taken out of my account on 9th January The order was for delivery to Northern Ireland I received a prompt booking slot of the 4th February from the delivery partner and was told the rower would arrive on this date On the 4th February I contacted the delivery partner who told me there was a problem in the warehouse and it would definitely be delivered on 18th February On 18th February I contacted them again and they told me they couldnt find my package and provided me the phone numbers of their warehouses and told me I could contact them if I wished - I decided at this point I would work with Concept2 to have this resolved I contacted Concept2 and they told me the delivery would be expedited Again after a few days there was no update so they tried again Again no update until they finally admitted they had lost the package on 25th February I was told throughout that they would contact me with an update when they had one but I always had to phone Concept2 for the updates So 7 weeks after removing the money plus a 40 delivery fee for the product they offered to send me a new one I asked for a goodwill gesture and they offered me 5 off the price but they refused to remove the 40 delivery fee In total this amounted to a 3 discount when taking the delivery fee into consideration They also offered some accessories which I did not want In my opinion this offer was derisory so I had to cancel the order I would AVOID this company The product may have a god reputation but if anything goes wrong they will be a nightmare to deal with

Contacted concept on 05 04 2022 to order a replacement box for my Model D rower explained to them we are moving abroad and needed the packaging they offered to sell me it for 26 I ordered it and on the phone I was told the replacement packaging was going to arrive Monday so I waited all day nothing cameSo I phoned them on 12 04 2022 only to be told they haven t placed my order they was happy to take the money though even charged me more then we agreed upon Here s the predicament concept2 have put me in for my rower to qualify for transit insurance I have told the company it will be in all its original packaging so I paid for insurance that probably won t cover my unit and was charged 175 Add in the fact I have now less then 9hours to Find a box bubble wrap and packing to get it loaded onto To a van that might not even take the item I am truly lost for wordsCompletely incompetent and if Ella at concept2 is reading this yes I am talking about you Avoid or order the box 6 months early and phone them every day don t give them chance to mess up