Concept2 Reviews

Home of the best-selling RowErg -SkiErg -BikeErg United Kingdom

concept2.co.uk
4.40
58 reviews
Great Rating
Based on 58 user experiences

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Rated 4.40 out of 5 by 58 Happy Customers

75.9%
5.2%
6.9%
6.9%
5.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 58 reviews

Customers consistently praise Concept2 for product quality and outstanding customer service. Delivery and ordering processes are generally described as easy, quick, and professional. Many reviews highlight responsive communication and reliable support from the company. Some negative reviews mention slow delivery or issues with third-party couriers. The most frequently mentioned strengths are product quality and customer service, while the main weaknesses relate to occasional delivery problems.

What customers love
  • Great product quality
  • Easy ordering
Common concerns
  • Expensive pricing

Last updated 2 months ago

N

Bad Delivery Service

UPDATE Jake has sorted out the issue and now a happy customer Thank youOrdered the bike via Argos Concept 2 arranged the delivery through Tuffnells which was a big mistake The driver refused to carry the bike up to the address on the order and insisted he would leave it in the hallway unless he didn t get help My partner who has a broken toe was then forced to assist the lazy driver to carry the bike with him Now if we were receiving a discount to carry our own parcel then I would understand but this service is terrible all concept 2 machines should be a 2 man delivery Arrow Global was better at delivering our Concept 2 rower even though they have terrible reviews Advice If Concept 2 arrange delivery with Tuffnells for your purchase then ask them to pay you for it as you ll be doing Tuffnells job
O

Skierg purchase

Purchased a Skierg from a 3rd party retailer As C2 are the ones that fulfil the order I contacted them by email and phone to see when the item may be delivered Email support was very good having had a not so great experience on the phone with a chap who couldn t seem less bothered about helping me if he tried Delivery took ten days from order the courier firm Arrow XL were very good and the item arrived just fine Four stars due to the experience with phone support and email text communications regarding delivery which could have been better No email to say it had been despatched first I heard the day after was from the courier company although this may have been due to not ordering direct from them Overall a positive experience
C

All good

All good in the end - problems with getting delivery but resolved helpfully after some hassle Can t comment on the product since I don t have it yet but have always been happy using them

About Concept2

For over 40 years Concept2 has been making top-quality exercise equipment that gives you a great workout in your home or gym Dedicated to excellent service and your success Shop now for our RowErg rowing machine SkiErg ski machine or BikeErg indoor exercise bike

United States

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