Consumer-rights Reviews

Consumer Rights: Helping People I Government Funding I ECO

consumer-rights.org
4.39
79 reviews
Great Rating
Based on 79 user experiences

Rated 4.39 out of 5 by 79 Happy Customers

75.9%
10.1%
2.5%
0%
11.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
M

Hopeless company

Hopeless company with no interest in answering your enquiries A complete waste of time to try and deal with
E

Scam

Nothing at all to do with Consumer rights Tried to scam my father and asked for all his pension details Fake EPC certificate in the mail Gives a local number but get through to someone in Wales Avoid
L

This is an absolutely awful service

This is an absolutely awful service I ve been asking for help for a long time and they ve done nothing for me I ve told them that I m very unwell with mental health issues but they don t seem to care They respond when they feel like it if at all and they just repeat themselves causing me more stress They don t listen or even take the time to understand It feels like discrimination to me
W

What a con

What a con Worst example of snake-oil selling for a long time Received a letter today Your property does not have a valid EPC certificate Yes it damn well does How many gullible people have you conned How many gullible people have you sold unsuitable heat pumps to
G

No response from my enquiry

My mother received a letter re EPC Have phoned and emailed asking to speak to someone about it and had no response or even an acknowledgement even though I was promised a call back from the team as soon as possible What poor service from an organisation that is supposed to be there to help the elderly and vulnerable citizens
K

this is a scam

this is a scam They send out a letting from David Hughes head of re-gen at Wirral Council then they send a fake energy certificate and pretend they are going to help you get a grant but in reality the company is registered as an accountancy firm in Liverpool If you look at the reviews on here that are 5 they are all recent - and the people making the reviews have only made their other reviews in the last few months to give them a better sense of authenticity Reported to Trading Standards today Avoid
A

Put the phone down on me

Put the phone down on me Refused to help
M

Scam

Scam We got a very misleading letter addressed to the property with no name They have no idea if anybody has a valid EPC just trying to scare people into spending money if they don t qualify for free The only resemblance to Consumer Rights is that they are infringing my rights by this underhand form of misleading advertising let s see what the ASA have to say
M

Spent 10 months trying to get eco grant

Spent 10 months trying to get eco grant on my home I have a severe respiratory condition was told the was nothing means-tested about it then last minute after it got approved by the council they pulled out on a gotcha Massive waste of my time efforts multiple visits to my home assessments forms back and forth with GP as they filled forms incorrectly They are not the installers either just a lead-generation outfit
R

Good start stuttered progress end result good

Difficult to deal with need an i phone data uploader not function on pc notebook At first wanted to go ahead useing Contracters to collect info to satisfy checks slowly moved to we need more info now its we did not recieve e-mail or attachments promises to return hard copy info has not happened No updates from them on how the EPC is progressing Disappointing customer treatment But 1 phone call i was assured it was all happening here is hoping Keenan saved the day with a full detailed update plus named local company for EPC inspection

About Consumer-rights

Consumer Rights aims to improve understanding of ECO obligations, government funding, and green home upgrades to reduce our carbon footprint.

United States

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