Crateclub Reviews

Tactical & Survival Subscription Box | Crate Club - Crate Club...

crateclub.us
3.69
123 reviews
Great Rating
Based on 123 user experiences

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Rated 3.69 out of 5 by 123 Happy Customers

48.8%
16.3%
6.5%
12.2%
16.3%
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AI Review Summary Based on 123 reviews

Crate Club receives strong overall ratings, with many customers praising responsive and helpful customer service, timely delivery, and high-quality gear. Some recurring issues involve inconsistent product value, occasional shipping delays, billing problems, and dissatisfaction with item selection or redundancy. When problems arise, support is frequently quick to resolve them, which maintains customer retention. Mixed feedback on product quality and pricing affects long-term satisfaction for some subscribers.

What customers love
  • Quick resolution
  • Helpful support
Common concerns
  • Duplicate items
  • Billing issues

Last updated 1 month ago

T

My dad loves this stuff and for his

My dad loves this stuff and for his birthday this year I got him a premium subscription and I have never seen an old man lose hismind quite like he did when he knew he was a part of the club
V

Thanks to Oliver A for helping me with

Thanks to Oliver A for helping me with all my question and for solving the issue with my package Very patient and understanding and gentle so it really helped my anxiety I hope everyone gets him if they have an issue
J

Chat Feature is great

I used the chat feature on the main page Had my issue resolved in record time Very helpful and efficient Don t know what else to say Perfect customer service everything you want expect
T

Crate Club was quick and atheir package

Crate Club was quick and their package was equipped with what I was hoping for plus I got a free digital membdrship to their online news websites for free Crate Club is most definitnely wotrth the money
J

Customer services was excellent

Customer services was excellent and I was taken care of really fast I accidentally had two accounts and I went on the website and did the Chat with Support I was responded to right away and they fixed the issue I was having immediately
L

Happy Canadian

I m shopping from Canada so I wasn t sure of the logistics It seems simple but Sam P was very helpful in directing me to my best options Having a great first experience with this company so far
B

I ve been unable to log in since the

I ve been unable to log in since the change back to SOFREP My previous emails were never answered I was about to cancel my subscription until Cane B responded and solved my problem Thank you again Cane B
D

This team is amazing hands down

This team is amazing I have had several moves a lost package you name it it has happened and The Crate Club was there to fix each issue with no questions it was like I was a VIP Never have I felt this comfortable ordering on line And to top it off everything I received was top of the line Customer Services hands down on top of there game
P

Happy husband

I bought the Pro box membership for my husband and we are both very pleased with the first 2 boxes The first box alone was worth around 90 when we priced the items on Amazon We posted a video on YouTube of the first 2 boxes Search Crate Blub Pro Plan Box 1 2 Review to watch I was nervous after reading some bad reviews but the items have all been really good quality and my husband is impressed I paid around 130 for 4 boxes so I do believe I ll be getting my money s worth not to mention I feel good about supporting veterans I think this makes for a great birthday or holiday present for anyone who loves tactical prepper outdoorsy type stuff And just around the time you forget about it another box comes
D

Awesome helping with my account

I needed help on getting my account straightened out I had 3 accounts and only needed 2 one for myself and a gift account for my son Come to find out I had 3 accounts so with the help of Andrew he adjusted my accounts to where I have 2 accounts Thanks to Andrew for is proffessional and courteous service Bravo Zulu

About Crateclub

Join Crate Club and receive a premium box of tactical & survival gear, curated by our team of Spec Ops and Military Vets, delivered straight to your doorstep.

United States

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