Crateclub Reviews

Tactical & Survival Subscription Box | Crate Club - Crate Club...

crateclub.us
3.69
123 reviews
Great Rating
Based on 123 user experiences

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Rated 3.69 out of 5 by 123 Happy Customers

48.8%
16.3%
6.5%
12.2%
16.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 123 reviews

Crate Club receives strong overall ratings, with many customers praising responsive and helpful customer service, timely delivery, and high-quality gear. Some recurring issues involve inconsistent product value, occasional shipping delays, billing problems, and dissatisfaction with item selection or redundancy. When problems arise, support is frequently quick to resolve them, which maintains customer retention. Mixed feedback on product quality and pricing affects long-term satisfaction for some subscribers.

What customers love
  • Quick resolution
  • Helpful support
Common concerns
  • Duplicate items
  • Billing issues

Last updated 1 month ago

J

Got this for my boyfriend -

I started getting this subscription for my boyfriend last year after her showed interest in it Some of the crates are awesome with great life hacks some are less than stellar with book downloads and website video subscriptions that he doesn t use but I am sure there are some people out there who would enjoy this The BIGGEST issue that we have with the box is that we have had to follow up multiple times for a shipping status update - other than that great box
S

The customer service is amazing

The customer service is amazing I received 6 months of crates for Christmas and the value is there in what they send Some issues shipping to Canada but a delivery site in the US took care of that Stupid Customs Crate Club is a great gift for for any gear junkie If it wasn t for the border issue it would be 5 stars But that is not the fault of Crate Club
M

Fun stuff

This was an unexpected gift I just opened my first crate not knowing what to expect Got two items -- a heavy-duty bottle opener dog tag necklace and the business end of a fishing spear stick not included The spear head looks pretty wicked and is of high quality I ve never considered trying to spear a fish but now I can and who couldn t use another bottle opener
J

Great But We ll Have To Wait See

I had an issue and I hadn t received a crate and wasn t able to login I still have yet to receive a crate signed up in July and won t see it until September-October That seems kinda long so the jury is still out on that aspect of the service However the service I received while chatting today was phenomenal Quick accurate upbeat - GREAT
D

Oliver was able to answer my questions

Oliver was able to answer my questions even though he confused me due to my own doing he was able to explain why I was confused and clear thing up for me He even offered to help me fix my mistake Oliver was very helpful and took the time to explain everything I had questions about and made sure I understood everything and refused to leave me with unanswered questions He was very helpful
J

Direct and quick help for my account

Direct and quick help for my account problem
S

Thank you Febray

Febray thank you for your help in rejoining Was able to get straight back in
K

Oliver A

Oliver A answered my question quickly and accurately very good customer service
S

Great customer service

Great customer service products are worth the price paid
S

Customer service

Marie was truly helpful I have been having a lot of issues with crate club and to be honest if it wasnt for her id probably be leaving shes a great assest to your company I hope things with crate club get better and they can get their act together so we can stay with them but know marie is a saint to keeping your customers

About Crateclub

Join Crate Club and receive a premium box of tactical & survival gear, curated by our team of Spec Ops and Military Vets, delivered straight to your doorstep.

United States

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