Crateclub Reviews

BEWARE STAY AWAY FROM THIS SITE This is horrible You cancel your membership do what you are suppose to do and then they auto renew your membership and say you just skip a year I kept the canceled email for about a year and half to make sure I wasn t billed the following year after the initial purchase the deleted it after everything was good I was auto billed the 3rd year and it s a battle Customer service is horrible No phone number to call because they know they are wrong We thought this would be a stand up company boy were we wrong Just a big old scam

Not worth money The general level is not worth while In the 4 boxes I have received 2 were great Last one came with a a bunch of logo cheap stuff Most of it I had received in a previous box I will not be renewing Customer service was quick with response but no resolution Don t waste your money

Terrible customer service they taken the money for two boxes and have not shipped them They will not reply to emails in a timely manner and when they do it s a BS response that doesn t answer the question I would not recommend this to my worst enemy

I was a Crate Club member for the past few years and in the beginning it was great Over the past 1 5 years like others I begin receiving Crate Club branded products versus the companies that were originally supplying a variety of useful EDC other items I cancelled my subscription and about a year later decided I would upgrade to a quarterly subscription I was charged in April 2020 and that order has been fulfilled but I still have not received it as of July 2020 I was also charged for June 2020 and that order is still unfulfilled to date July 2020 I emailed support back in the middle of June inquiring about the April order and was told someone would look into it and I still haven t heard back I ve emailed support requesting a refund for the two orders I never received but sadly I m not holding my breathe on hearing back and will most likely be contacting my bank I m done with Crate Club which is disappointing because in the beginning it was a pretty sweet concept and veteran ran company There had to have been a change in ownership It s the only thing that makes sense

This will auto-renew and they will charge you a full other year and not refund it when you cancel your membership BAD IDEA AND BAD CUSTOMER SERVICE I got this as a gift for my husband and it seemed very over-priced for what I saw come in the crates

I will be cancelling my account at the first of the year mainly for the fact that they already pulled my payment for the December box i have been with them for almost two years and just this year it has been slowly going down hill I have received the same items the last three months and then this month pushed me over the limit we pay 60 dollars for ONE FIRST AIDE KIT One that I can get everything in there at walmart for less than 30 dollars Mind u it is the same first aide kit I got last month then the fact that I m paying 60 dollars for ONE item and now its quarterly is ridiculous after the december box my friends and family will be taking our business else where the only good thing about crate club is their customer service now seems like they are the ones that care a little bit good luck everyone that is staying I truly feel this new change they made is going to result in a lot of people leaving

I am in 3d year of CC - the crates were top shelf and then started to ship hit and miss gear - trinket Chinese knock offs I was just going with it until I realized they would short me a box around the time it came to renew then by the time I was on the hook and renewed and they always stayed a box behind So I paid for the year to get 4 crates and was only getting three And they never offered me a free gift Now they are two crates behind and reply with template email I know this because I complained on the long chain of emails for late shipping for passed boxes I complained about the template and they gave me a song and dance about new teams blah - blah I think the original owners bailed and left the company to who knows what Being an ole Navy Chief - Im not buying this is a veteran owned company - integrity integrity I am no way giving up anymore for BS and thankful for American Express Signed disappointed and passing the word

I had done a couple of one time cheaper subscriptions to crate club which were not bad and so I went ahead and took the plunge and paid for the General subscription which is the most expensive subscription available currently I was satisfied although not overly thrilled with the first box which I received on time However the 2nd crate was delivered 2 months late after a half a dozen emails from several different people and there was a significant difference between the two crates The second crate did not seem to reflect the quality of the crate purchased and the last email I received from them was an I m sorry the crate does not meet your standards I work in customer service and quality control and I m here to warn you to avoid the problems I encountered with this company

If you are joining Crate Club you should be aware you have no input into what you will receive If the items you receive are not items you want or need you will not be able to return the items to Crate Club for a refund This is the reply email when I asked to return a shipment Sam P Crate Club Newsrep Sep 11 14 45 EDTHi Michelle We do not have a return policy The refund amount is a prorated refund for your renewal since your September crate has been shipped Let me know if you have concerns Respectfully SamSupport Team Professional Grade Readiness

I subscribed just for the annual news access For 26 99 for last 5 years This year I was charged 79 99 for team room access which I never signed up for Cherry from support kept giving me a run around Wouldn t refund the fraudulent charge Tried saying I was notified of changes in prices by email but I never was Filing dispute with my cc company and bbb Cancel your cc from website before they screw you too