Crateclub Reviews

I ve had a mixed experience with Crate Club overall I prepaid for a 1 yr subscription to the premium crate almost 2 yrs ago now after receiving quite a few really good bits of kit in the standard crate each month The 1st crate premium I received was AMAZING in both its assortment as well as quality It was a great assortment of some of the best items Gerber offers as well as a nice RFID operated pistol safe Then the 2nd crate arrived and while the 2 items in it were quality goods a nice Emerson CQC-7 pocket knife and a top end pair of Gatorz sunglasses it just wasn t the WOW factor of the 1st one I can and have sourced PLENTY of good quality blades shades and don t really need or want that stuff from an EXPENSIVE subscription service The next 2 crates weren t even worth mentioning with the exception of the emergency survival fishing spear and it got worse because they were going through their transition to the new platform when my subscription auto renewed ALWAYS read the fine print had no idea of the auto renewal until my credit card statement and the old app got shut down Long story short when I didn t receive any merchandise that I had already paid well in advance for I attempted to contact them to ask What the and was told that I couldn t be found in their system REALLY 1200 on my credit card but you have no idea who I am Obviously i was QUITE irritated That said with Marie M s help and a lot of back and forth emails i have received 2 back-to-back crates of WOW type kit again so I will say as far as the gear goes the crew at Crate Club has FULLY redeemed their reputation which is a good thing considering they are in a large part representing the military veterans community as a veteran owned and operated company and the integrity of that community DESERVES the BEST representation possible SEMPER VERITAS -JJ

So I ll start off with this would I straight up subscribe to Crate Club No however would I get this as a gift to myself or someone else Sure The thing is what saved this crate was that I pretty much got my money s exact worth out of it as the items in total ended up costing about as much as what I paid 120 and change after a discount including shipping The reason this isn t a better rating is because to my understanding this is supposed to be a bundle-type deal meaning you pay less for stuff through a subscription vs what you would pay if you bought each item on your own and this was a complaint I saw a few times before committing to trying it out I mean to be fair these items are usually included due to a partnership with the company right Especially if the subscription provider truly believes in that company s quality of goods One thing I will refute is the garbage quality of the items claim I looked up the retail value for each individual item I received and can confidently say that the sum total pretty much matched what I got and the practicality of the items received lived up to expectations One fun aspect of this experience was not knowing what to expect but I did make it a point not to let my hopes get too high in case I was in for a disappointment At the end of the day I don t see this as a 5 star nor a 1 star box but rather a middle-of-the-road box where you simply get what you pay for

This is the first and only box subscription I have ever done and I subscribed last year for my husbands birthday as a gift to him We got the cheapest box so the materials received were smal trinkets that we re neat to have however we both expected something bigger Not too impressive My rookie mistake was not realizing that it automatically sets you up for auto renewal I didn t receive any warning email or notification of the upcoming renewal I found out by noticing a 219 charge on my credit card I tried logging into my account with my password that I know it was but was denied 3-4 times and the renew my password link wouldn t work so I emailed them about it I claimed my mistake and asked for a refund They were very nice they reset my password and stopped the subscription but said it would take up to 2 weeks to deliver a refund because it has to be approved by some committee I was patient and waited almost 3 weeks with no response and emailed them again they were extremely nice but received no answers other than they will check on it A week later a month after the first email I finally emailed them a little more aggressively however professionally and 4-5 days later finally received my refund So moral of the story I now know that a box subscription is a full commitment you have to stay ahead of and that it s a huge process to get refunds

I was not impressed with the products offered by Crate Club It promises gear used by military elite and yet I received ball caps beer cozies and bags for eyepro I was expecting much cooler items from boxes prepared by elite soldiers However when I emailed saying I was unable to cancel in time to avoid a 200 renewal due to NTC Marie from Crate Club immediately responded and put in a request to have my money refunded I am a sucker for customer service and hers was exceptional Thank you Marie

Bought as a gift for somebody don t bother with the smaller packages Seem kind of wimpy for what the cost is maybe the bigger ones are more substantial Some items useful looking forward to using them when the zombie apocalypse happens Went to site on 2 different occasions had hard time locating how to cancel But miraculously found chat today Maybe didn t see this option before since it was always later in the evening when I looked But Ivy was super helpful and made everything quick and painless

So at first I was upset because I never received my crate but I emailed them about what happened and they promptly emailed my crate Thank you Update Ok So I received the Crate which was a small box containing 3 items A splash-proof speaker which was pretty cool a cheap knife and a book that was written by a veteran Ok a book Maybe if it was a survival type book or something but this is just a book about this guy s life My life is crappy enough so why would I want to read about someone else s crappy life This is in no way downing this veteran for his service For that I thank you But for this crate you need to find better items I see better options I will try On a lighter note they did promptly resend my box

I ordered a platinum crate for 399 as a gift I had very high expectations I was worried based on other reviews on the Internet Especially afraid of receiving a box of items that have been coming from CC for the last year The chat agent at the time assured me my Crate would have new items No CC house branded items Well my Crate arrived full of CC branded items Not good and disappointing I got on the chat and spoke to Cane As it turns out my Crate was missing some items She put in a warehouse request to get those to me Even better she followed up with me the next day and provided shipping details Great customer service Honestly I did not expect this level of customer service based on the product Usually they go hand in hand Great job Cane

EDIT so after writing the initial review I was contacted by Brandon Webb He was very apologetic and truly wanted to do what he could to help He ensured he did everything he could to make it right and he did The only people that talk about great customer service are those who were fixing payment issues so the company could get more money or some minor issue This is an absolute garbage company with a garbage product all they are worried about is getting more money I signed up for the premiere membership that was supposed to have quality gear Instead I got a bunch of crap that is just for their advertisement whiskey glass with their logo crap leather coaster with their logo notebook with their logo dog tag bottle opener with their logo etc trinkets you could get from a dollar store maginfying reading glass which i got in two separate packages and then only a couple items of actual usable gear climbing rope tiny medical kit which amounted to basically a first aid kit 1216 95 for a bunch of garbage Since the original order my disability has gotten worse and I had to have an emergency spinal surgery 100 disabled combat vet on my lower lumbar and undergoing physical therapy for not only it but an injury on my upper spine as well Due to all of this I forgot to cancel the automatic renewal I am now unemployed due to the 100 disability I noticed the pending auto renewal charge on my bank account the morning of renewal I immediately contacted customer service and they told me it was too late but they could offer a 10 discount at their store I explained the entire situation and the fact I need that money to provide for my son and they told me they wouldn t issue a refund I had it sent to a supervisor at which point when I was contacted I was still told they wouldn t issue a refund but now they could give me 20 off more garbage in their store They don t care about people they don t care about veterans they don t care about military They care only about profits and making money from people Please DO NOT waste your money on this garbage Not only is it not worth it but as other people have said they will continue stealing your money I highly doubt this company has any affiliation with any veteran especially not any prior operators