Crateclub Reviews

Tactical & Survival Subscription Box | Crate Club - Crate Club...

crateclub.us
3.69
123 reviews
Great Rating
Based on 123 user experiences

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Rated 3.69 out of 5 by 123 Happy Customers

48.8%
16.3%
6.5%
12.2%
16.3%
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AI Review Summary Based on 123 reviews

Crate Club receives strong overall ratings, with many customers praising responsive and helpful customer service, timely delivery, and high-quality gear. Some recurring issues involve inconsistent product value, occasional shipping delays, billing problems, and dissatisfaction with item selection or redundancy. When problems arise, support is frequently quick to resolve them, which maintains customer retention. Mixed feedback on product quality and pricing affects long-term satisfaction for some subscribers.

What customers love
  • Quick resolution
  • Helpful support
Common concerns
  • Duplicate items
  • Billing issues

Last updated 1 month ago

L

If you want top notch equipment for

If you want top notch equipment for hiking hunting fishing camping you ve got to join crate club They are very professional Customer service is awesome The are eager to answer questions and help in any way they can
C

Ever since I signed up I ve been

Ever since I signed up I ve been nothing but impressed with everything I ve gotten stuff I never heard of and I love it Being medically retired from the Marines I have put some of the items to my abuse and it holds up if not better than expected Keep up the good work team and keep it coming Thank you
K

Extremely useful

Received some really cool gear that is extremely useable Stuff I didn t even know existed Not everything is 5 stars but most of the products if you live and active outdoors lifestyle you will absolutely love
Z

Thank you so much

I really enjoy my monthly packages and the surprise of opening it to reveal cool and useful items One item I received was a double insulated water bottle I had grown very attached to it and carried it everywhere including to Mexico for a work trip Unfortunately it got stolen while I was there I searched on line and couldn t find the exact brand to purchase another one I contacted customer support and Cane did some digging found they still had one in stock and immediately sent me another one I am anxiously awaiting it s delivery I am so pleased with the speedy response customer service and personal attention that Cane provided Thank you so much Best Zahra
A

This company is great

This company is great My husband has loved all his products and any concerns I had were always quickly addressed and if anything needed to be fixed was done so immediately This being said I had very little issues maybe 2 in the whole year and more than not it was a delivery driver issue not a company issue but they still tried or did rectify it even though it was not their fault I would highly recommend them and customer service is great
D

I recently had multiple problems

I recently had multiple problems logging into the SOFREP website as it was migrated to an entirely new system I was contacted by Cherry J at support crateclub Over the course of the next 2 days she worked relentlessly to help solve the problem which was on my end The problem was with my web browser yet she was finally able to detect and help me fix it She is truly an asset to your company and it was a pleasure to work with her
N

Only dealing with their online support

Only dealing with their online support for the SOFREP app but customer service was nothing short of phenomenal Febray was lightning fast to respond with my issue and saw it out through the whole correction process Wish everyone was so thorough Outstanding work guys keep rolling
S

Customer Service Above All the Rest

I love Crate Club Recently I received my quarterly crate I received the axe and arrow head Survival Card It came without the arrowhead I sent Marie pictures of the package She sent it forward without a question I love that the customer service takes our word They don t treat their customers like they are liars who are trying to get something for nothing They realize that their clients are mostly retired or former military We have a code and live it Thank you for treating us as above all the rest Sincerely Steven E Swiger Punisher
F

I got a gift subscription for my son

I got a gift subscription for my son who is a Kansas Highway Patrol Trooper assigned to their Emergency Services SRT Unit I ve had the subscription for over a year and this year decided to upgrade a level Cain B was very courteous patient and helpful with me while I navigated through this transition Thank you
B

I had to call Customer Service due to a

I had to call Customer Service due to a shipping issue with my recent crate The problem did not originate from CrateClub but from the shipper DHL and USPS They re basically in transit limbo But Sam P helped me out immediately and is shipping a new crate no questions asked Now that s proper customer service

About Crateclub

Join Crate Club and receive a premium box of tactical & survival gear, curated by our team of Spec Ops and Military Vets, delivered straight to your doorstep.

United States

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