Cratejoy Reviews

I wish I read the reviews before

I wish I read the reviews before coming on here Never received my package and is out more than 54 more then 6 weeks later the company coffee and classic didn t respond And cratejoy sent back a snooty email saying they ll try to contact the company but oh well your loss

Worst Gift Ever for a Dedicated Co-worker of 18 years

Like other reviews I am seeing NOW after buying a six month seed subscription for a co-worker s retirement gift I am completely disappointed and disillusioned with this service The product has not been delivered well beyond the date it was supposed to be My coworker and I have both reached out to the company and emails were returned as Email Delivery Failure Neither Bloomin Bin nor Cratejoy can be reached through their websites and my account is apparently nonfunctional now that my credit card has been charged There is no customer service phone number and the Chat Help is a quick dead end My gift was So Clearly A Miss I would highly NOT recommend

Cratejoy supports fraudulent credit card charges

I ordered a non-renewable 6-month coffee-of-the-month subscription from MixCups in January 2022 The gift recipient received four monthly mailers then the service stopped No communications no refunds In February 2023 the company fraudulently charged my credit card for a renewal via the Cratejoy service MixCups has not returned multiple emails Cratejoy initally sent me a series of cut-and-paste responses then replied with lies about the charges on my card and now says they are unable to do anything about the charges made on their service What a hassle to have to file fraudulent charge proceedings with my credit card company Would recommend never using MixCups OR Cratejoy for any service

Terrible Company Do Not Use

This company is simply terrible Read through the other reviews and you ll understand I placed an order for a subscription on November 26th - plenty of time to arrive before Christmas By December 19th it hadn t even shipped I reached out to the seller - no response The seller then charged me a 120 renewal fee so I contacted Crate Joy They claimed they couldn t refund anything and had to go through my credit card company No way to elevate an issue they just keep saying it s their policy and you have to wait until each box doesn t arrive - then they may refund your money for that box only Do not do business with this website it s nothing short of pure theft

I wished I had checked the Trust Pilot

I wished I had checked the Trust Pilot reviews before dealing with this company I followed the proper procedure for resolving a Christmas gift that seems to be in perpetual preparing mode no reply from the seller and the gift is past due I now have to resolve this with my credit card company and shop for another gift for my in-laws Stay away from Crate Joy

2 subscriptions and they both suck

I ordered two different subscriptions as Christmas gifts My father gets the same spices every month despite being a spice from around the world variety pack It s supposed to be a different experience each month I also got the same theme as snack for my brother 6 months of getting the exact same box each month no variety The only thing different was an unmarked foil bag each month No clue what it s supposed to be Each month my brother reported it was something that smelled like fish but was a different color from previous month You cannot review cratejoy on Google You cannot get support from cratejoy They tell you to speak to the vendors and the vendors never answer Cratejoy takes no responsibility for the vendors on their platform A crazy waste of money and embarrassing gifts to give

Scam Operation

I ordered the diabetic treat box as a present in March of 2023 I ordered 1 box a month for 3 months Suddenly in May I received emails from Cratejoy stating my orders for the gentleman s box and the gadget box had been received I hadn t ordered these My credit card was billed I called and emailed multiple times spoke with multiple people and cancelled my credit card but the emails stating that the order was on the way kept coming The person who is ordering is Luis Luza Mancillac whom I don t know Needless to say don t order from Cratejoy

Profane self-care subscription

Ordered a self-care subscription for my mother who is 88 Most of it was beauty supplies One item was a pack of inspirational cards and on the pack it had 99 inspirational cards for people who f king need inspiration they didn t use s Checked their sellers requirements and they have no requirement of common decency Would not recommend and will not use again

Bad Cratejoy experience

I ordered 3 shipments of health and wellness boxes to go to my daughter while she was at NYU getting her master s degree None of the shipments were even processed I was charged for the whole order I tried countless times to contact the seller and Cratejoy to no avail Very disappointed I will never buy from this company