Cupraofficial Reviews

Poor post sale service

Subject of a recall Not the end of the world and I accept these things happen However their attitude and response is well below the standard I would expect of a brand centred on performance I have to wait three months for an inspection cupra say that s my problem not theirs I have to pay for the courtesy car I will require take it up with the workshop not cupra s problem and no the cupra promise doesn t cover quality of manufacture if the issue is present and causes and accident in the 3 months I have to wait then that s not cupra s problem because I made the choice to drive it Not to worry though cupra told me it s probably ok to drive but no they won t put that in writing No need to be concerned I mean why would a driver of a performance brand vehicle want to worry about brakes No avenue to complain other than ombudsman Never been turned off a brand so quickly lost all confidence in them and their status as a brand They won t stand by their own product won t put anything in writing and the cupra promise they sell you on so hard is literally worthless Now parked up until I can resolve insurance issues and had to hire a car cause that s right it s not Cupra s problem their manafacturing deficiencies have affected my insurance Get it fixed get on the right side of the finance and get this car and brand out of my life This should be a case study on how badly to poison the customer base of a fledging new stand alone brand